Delaney Moreno
Phoenix,AZ
Summary
Detail-oriented Billing Representative with expertise in payment processing and account reconciliations. Demonstrated ability to resolve discrepancies and enhance invoicing accuracy, contributing to efficient financial operations.
Overview
8
8
years of professional experience
Work History
Dedicated Billing Representative
Swift Transportation
Phoenix, AZ
07.2024 - 02.2026
- Perform timely and accurate billing of invoices in accordance with customer contracts.
- Manually prepare customer invoices using Microsoft Excel and issue them via email.
- Utilize the AS400 system to run weekly reporting, research information and update internal data.
- Bill approximately $2 million in revenue weekly.
- Communicate with customer liaison or customer directly to ensure all required reporting is correct for invoicing.
- Verify and interpret dedicated contracts to ensure rates and applied accessorial items are accurate and current for billing.
- Correct and re-transmit any rejected Electronic Data Intercharge (EDI) invoices.
- Identify and resolve invoice discrepancies with the customer.
- Conduct weekly peer to peer audits on various accounts.
- Assist with month end/year end billing on all accounts.
- Create SOPs for various accounts.
- Member of of the Revenue Services Experience Committee.
Accounts Payable Administrator
EmergeTech, LLC
Scottsdale, AZ
07.2020 - 05.2023
- Process 150+ carrier invoices daily via Epay Manager.
- Approve or deny the invoice payment by 3-way matching.
- Manage Accounts Payable ticket inbox via Zendesk.
- Research and resolve accounting discrepancies with the ticket requester.
- Reconcile carrier or 3rd party account statements.
- Create or record invoices through NetSuite for additional payment approved by the manager.
- Answer incoming accounting phone calls and create tickets for the caller for additional assistance.
- Scan and upload mailed in paperwork to Epay Manager to process the payment to carrier or 3rd party company.
- Provide efficient suggestions on how to improve department processes.
- Communicate any accounting inquiries to AP Manager, Controller or CFO if needed.
- Member of the Employee Experience Committee.
Customer Success Specialist
EmergeTech, LLC
Scottsdale, AZ
03.2020 - 07.2020
- Responsible for managing assigned accounts.
- Schedule pickup and delivery appointments through email, phone call or 3rd party transportation system.
- Build shipment postings for the platform based on customer tender.
- Proactively work with Emerge brokers and customers to ensure timely pick up and delivery of shipments.
- Implemented customer feedback initiatives, contributing to product development and refinement strategies.
Carrier Capacity Representative
EmergeTech, LLC
Scottsdale, AZ
01.2020 - 03.2020
- Responsible for making solicited phone calls to potential new carriers.
- Provide in depth tutorials to new carriers on how the platform works.
- Assist carriers with registration to the platform through phone call, email or registration link.
- Managed a diverse portfolio of carriers, ensuring compliance with federal regulations, safety standards, and company policies.
Retail Sales Associate
Madewell
Scottsdale, AZ
09.2017 - 12.2019
- Greeted customers into the store in a friendly and engaging manner.
- Assisted in receiving and restocking of new merchandise.
- Managed financial transactions within our POS system such as purchases, exchanges and returns.
- Communicated with nationwide Madwell stores for any merchandise inquiries.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Trained new team members on sales techniques and store procedures to improve performance.
- Provide styling assistance to customers if needed.
- Perform other duties as assigned.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2015
Skills
- Payment processing
- Financial reporting
- Account reconciliations
- Analytical
- Customer service
- Problem-solving
Accomplishments
2025 Q2 Revenue Services Spotlight Award
Timeline
Dedicated Billing Representative
Swift Transportation
07.2024 - 02.2026
Accounts Payable Administrator
EmergeTech, LLC
07.2020 - 05.2023
Customer Success Specialist
EmergeTech, LLC
03.2020 - 07.2020
Carrier Capacity Representative
EmergeTech, LLC
01.2020 - 03.2020
Retail Sales Associate
Madewell
09.2017 - 12.2019
High School Diploma -
Westview High School