Delaney Nichols
Paducah,KY
Summary
Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.
Overview
4
4
years of professional experience
Work History
Waitress
O'Charley's Restaurant & Bar
Paducah, KY
05.2024 - Current
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean workstation by restocking supplies, wiping down counters.
Manager at Majestic Pizza and Steakhouse
PJ Georgiou
Mayfield, KY
04.2021 - 05.2024
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Associate of Science - Dermatology
West Kentucky Community And Technical College
Paducah, KY05-2025
High School Diploma -
Graves County High School
Graves County05-2023
Skills
- Safe Food Handling
- Guest Relations Management
- Hospitality and accommodation
- Liquor, wine, and food service
- Allergy awareness
- Customer Service
- Order Accuracy
- Dining area maintenance
- Sales Techniques
- Experience in Excel, PowerPoint, and Word documents
References
- Marissa Maldonado- 618-335-4658
- PJ Georgiou- 270-705-0811
- Michael Haney-270-709-1915
Timeline
Waitress
O'Charley's Restaurant & Bar
05.2024 - Current
Manager at Majestic Pizza and Steakhouse
PJ Georgiou
04.2021 - 05.2024
Associate of Science - Dermatology
West Kentucky Community And Technical College
High School Diploma -
Graves County High School
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