Delaney Pocos
Avon,OH
Summary
Dedicated student with skills in team-based and independent work. Proficient in time-management, conflict-resolution, and organization. Thrives in academic environments and excited to organize diverse projects and opportunities for peers.
Overview
3
3
years of professional experience
Work History
Team Lead
Panera Bread
Avon, OH
11.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Boosted customer service standards with new approaches
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
High School Diploma -
Avon High School
Avon05-2024
Bachelor of Science - Cellular And Molecular Biology
University Of Cincinnati
Cincinnati, OHSkills
- Diversity and Inclusion
- Schedule Management
- Team Collaboration
- Recordkeeping and Confidentiality
Affiliations
- Bearcat Buddies
Accomplishments
- Received a Scholastic Art Award
- Secretary for National Art Honors Society at Avon High School
Timeline
Team Lead
Panera Bread
11.2021 - Current
High School Diploma -
Avon High School
Bachelor of Science - Cellular And Molecular Biology
University Of Cincinnati