Delaney RAMSEY
Canby,Oregon
Summary
Dynamic customer service professional with a proven track record at AAA Oregon, excelling in relationship building and financial transactions. Adept at resolving inquiries and enhancing customer satisfaction through active listening and effective solutions. Recognized for maintaining composure under pressure while fostering loyalty and trust among clients.
Overview
5
5
years of professional experience
Work History
Member Service Representative
AAA Oregon
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Banquet Server
The Oregon Golf Club
03.2024 - 10.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
Service Coordinator
Ron Tonkin Nissan
12.2023 - 03.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Customer Service Cashier
Bellagios Pizza
01.2021 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Oregon City High School
Oregon City, OR06-2022
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
AAA Oregon
10.2024 - Current
Banquet Server
The Oregon Golf Club
03.2024 - 10.2024
Service Coordinator
Ron Tonkin Nissan
12.2023 - 03.2024
Customer Service Cashier
Bellagios Pizza
01.2021 - 11.2023
Oregon City High School
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