Delaney Robbins
San Angelo,TX
Summary
Hardworking employee with strengths in customer service, multitasking and time management. Devoted to giving customers an individualized, positive, and memorable experience. An employee with desire to take on new challenges and a willingness to learn and hone new skills. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Personal Banker/General Banking Officer
Prosperity Bank
San Angelo , TX
04.2023 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with loan applications, ensuring accuracy and completeness of all information provided.
- Reviewed financial documents such as credit reports, income statements, bank statements and tax returns to determine eligibility for loan approval.
Notary Public
Prosperity Bank
San Angelo , TX
04.2023 - Current
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Verified customer signatures and identification documents.
- Ensured that all signers understood the contents of documents they were signing.
- Educated customers about the process and requirements for notarization.
Teller Supervisor
Prosperity Bank
San Angelo , TX
02.2022 - 04.2023
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Assisted with the development of new products or services to increase customer engagement.
Teller
Prosperity Bank
San Angelo , TX
05.2020 - 04.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Explained account information to customers in detail as needed.
Sales Associate
The Registry
San Angelo , TX
07.2019 - 04.2020
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
Education
Some College (No Degree) - Marketing
Angelo State University
San Angelo, TXHigh School Diploma -
Central High School
San Angelo, TXSkills
- Opportunity Identification
- Banking Policies and Procedures
- Relationship Building
- Customer Service
- Microsoft and Google Office applications
- Wealth Management
- Loan application expertise
- Branch operations
Timeline
Personal Banker/General Banking Officer
Prosperity Bank
04.2023 - Current
Notary Public
Prosperity Bank
04.2023 - Current
Teller Supervisor
Prosperity Bank
02.2022 - 04.2023
Teller
Prosperity Bank
05.2020 - 04.2022
Sales Associate
The Registry
07.2019 - 04.2020
Some College (No Degree) - Marketing
Angelo State University
High School Diploma -
Central High School