Delaney Scarbrough
Chattanooga,TN
Summary
Dynamic professional with proven skills in customer service, team management, and inventory control. Committed to enhancing customer experiences and driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Domino's Pizza
Collegedale, TN
12.2021 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and developed team members on customer service best practices and operational procedures.
- Assisted in inventory management, ensuring stock levels met demand without excessive surplus.
- Implemented promotional strategies to enhance customer engagement and sales performance.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Key Holder
Earthbound Trading
Chattanooga, TN
06.2023 - 04.2026
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
- Assisted in inventory management, maintaining optimal stock levels and minimizing shrinkage.
- Oversaw visual merchandising to enhance product presentation and drive sales performance.
- Implemented promotional strategies, increasing foot traffic and improving overall customer engagement.
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction rates and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma -
Chattanooga School For The Arts And Sciences
Chattanooga, TN05-2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems operations
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Goals and performance
- Mentoring and coaching
- Loss prevention
- Sales techniques
- Inventory counting
Languages
English
Native or Bilingual
Timeline
Key Holder
Earthbound Trading
06.2023 - 04.2026
Assistant Store Manager
Domino's Pizza
12.2021 - Current
High School Diploma -
Chattanooga School For The Arts And Sciences