Delaney Sulzer
Chicago,IL
Summary
Proven to excel in fast-paced environments, I enhanced guest satisfaction at both BD's Mongolian Grill and Spartan Ale House through exceptional customer service. Working both jobs during the same period of time, I gained a strong work ethic and memory retention. I learned how to handle all types of people through my time at Kohl's department store as a cashier and became well-equipped in sales promotion and advertising the rewards program.
Overview
1
1
year of professional experience
Work History
Server
BD's Mongolian Grill
2023.07 - 2024.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
Spartan Ale House
2023.07 - 2024.01
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
Kohl's
2022.11 - 2023.01
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Film And Television
DePaul University
Chicago, Illinois06.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Quality Control
- Guest Engagement
- Cash Handling
Timeline
Server
BD's Mongolian Grill
2023.07 - 2024.01
Hostess
Spartan Ale House
2023.07 - 2024.01
Cashier
Kohl's
2022.11 - 2023.01
Bachelor of Arts - Film And Television
DePaul University
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