Kayonna Murphy
Columbus
Summary
With having a full-time job in the hospitality industry, my skills and experience will carry over to my cleaning business. My cleaning business allows me to leverage my proven experience in managing cleaning operations and client relationships to lead a successful cleaning business, focusing on delivering high-quality services and exceeding customer expectations in a new market.
Overview
17
17
years of professional experience
Work History
Waitress/Bartender/Cook/Trainer
BD's Mongolian Grill
12.2017 - Current
- Greeting, serving and assistant customers with food choices
- Responsible for dine-in and carry-out food orders
- Responsible for training new employees
Dispute Resolution Specialist
Huntington Bank
07.2021 - 04.2022
- Dispute ATM debit card and ACH charges for current customers
- Investigated fraudulent transactions on customers' business and personal accounts
- Familiar with office policies and procedures
- Familiar with office equipment and workplace environment
- Familiarized customer's with insurance quotes for home, auto, and life with associated companies of the bank
- Data entry requirements with customer accounts
- Performed all other required customer and clerical services within the department
Instructional Assistant
Horizon Science Academy Elementary
07.2011 - 01.2019
- Assistant to more than 4 teachers daily
- In charge of lesson planning and co-teaching
- Assistant to Instructional Coordinator
- Held title of Character Education Teacher K-5
- In charge of tutoring, and events for children
- Responsible for adhering to office policies and procedures
- Familiar with office equipment and professional workplace setting
- Data entry with intervention students' testing and learning
Underwriting Assistant
Chase Home Loans
05.2010 - 05.2011
- Assistant to Loan Officers, Loan Processors, Closers and Underwriters
- Responsible for receiving and processors new and refinance home loan mortgages
- Responsible for all clerical, mail and secretarial duties within the department
Junior Loan Processor/Receptionist
Chase Home Loans
01.2008 - 01.2010
Education
High School Diploma -
Independence High School
Columbus, OHSkills
- Microsoft Office
- Outlook
- Word
- PowerPoint
- Excel
- Dual monitors
- Heavy inbound call volume
- Cleanliness and attention to detail
Timeline
Dispute Resolution Specialist
Huntington Bank
07.2021 - 04.2022
Waitress/Bartender/Cook/Trainer
BD's Mongolian Grill
12.2017 - Current
Instructional Assistant
Horizon Science Academy Elementary
07.2011 - 01.2019
Underwriting Assistant
Chase Home Loans
05.2010 - 05.2011
Junior Loan Processor/Receptionist
Chase Home Loans
01.2008 - 01.2010
High School Diploma -
Independence High School
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