Delaney Vanhoorelbeke
Allendale,MI
Summary
Eager to expand my skill set and explore new opportunities that will contribute to my growth and success in my future career.
Overview
7
7
years of professional experience
Work History
COMMUNITY ASSISTANT
THE LODGE AT ALLENDALE
08.2022 - Current
- Built rapport with prospective and current tenants by creating a welcoming, empathetic environment, fostering trust, and ensuring individuals felt heard and understood.
- Enhanced tenant satisfaction by actively listening to concerns and resolving issues with empathy and efficiency, demonstrating strong problem-solving and interpersonal skills relevant to supportive counseling roles.
- Delivered compassionate, timely customer service by addressing tenant inquiries and concerns, helping to maintain positive, trust-based relationships.
RECEPTIONIST
SCREAMING NEEDLE TATTOO COMPANY
08.2021 - 07.2022
- Managed front-desk responsibilities including answering phone inquiries, scheduling appointments, and handling client intake and documentation to ensure a smooth and professional customer experience.
- Developed strong customer service skills and cultural awareness through direct interaction with diverse clients, gaining insight into individual perspectives, communication styles, and the importance of empathy in building trust and understanding.
BEVERAGE CART ATTENDANT
TWIN LAKES SWIM AND GOLF CLUB
06.2020 - 08.2021
- Engaged with guests across the golf course, providing friendly, attentive service while offering a variety of food and beverages—developing strong interpersonal skills and the ability to connect with individuals in diverse settings.
- Addressed guest concerns with empathy and professionalism, ensuring timely resolution and clear communication with supervisors—demonstrating active listening, and collaborative problem-solving.
SQUAD MEMBER
MOD PIZZA
04.2018 - 08.2021
- Prioritized delivering exceptional customer service while ensuring food quality met established standards, consistently exceeding guest expectations through attention to detail and a commitment to excellence.
- Fostered strong team collaboration by encouraging open communication and supporting colleagues to ensure optimal performance, creating a positive and productive work environment.
Education
Bachelor of Psychology Degree -
Grand Valley State University
04.2023
Master of Arts - Counseling
University of Phoenix
Tempe, AZ11-2027
Skills
- Interpersonal skills
- Creative thinking
- Team player
- Building rapport
- Empathy development
- Multicultural competence
- Active listening
Timeline
COMMUNITY ASSISTANT
THE LODGE AT ALLENDALE
08.2022 - Current
RECEPTIONIST
SCREAMING NEEDLE TATTOO COMPANY
08.2021 - 07.2022
BEVERAGE CART ATTENDANT
TWIN LAKES SWIM AND GOLF CLUB
06.2020 - 08.2021
SQUAD MEMBER
MOD PIZZA
04.2018 - 08.2021
Bachelor of Psychology Degree -
Grand Valley State University
Master of Arts - Counseling
University of Phoenix
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