Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Fahmida Usman

Queens,NY

Summary

At the moment, looking for a Part - Time positions for the weekends. I am able to multiply tasks to deliver seamless operations. Offering many years in environments with proven success improving efficiency and effectiveness. Compassionate and empathetic with strong relationship-building and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Community Assistant

Department Of Education
Queens, NY
09.2021 - Current
  • Currently working Full-time Monday-Friday.

Beauty Associate

Ulta Beauty Inc.
Valley Stream, NY
09.2023 - 01.2024
  • Greeted customers upon entering the store and provided them with assistance when needed.
  • Performed cash register transactions accurately and efficiently.
  • Utilized point-of-sale software to process payments quickly and accurately
  • Provided customer service to beauty customers, including answering questions and offering product recommendations. Demonstrated an in-depth knowledge of the beauty products carried in the store.
  • Followed proper sanitation protocols while handling beauty products or tools used during services offered by the store. Monitored expiration dates on products and removed expired items from shelves.
  • Assisted with inventory management, restocking shelves as needed.
  • Participated in training sessions focused on improving customer service skills.

Barista Shift Supervisor

Dunkin
Rockville Centre, NY
09.2020 - Current
  • Greet customers with a pleasant attitude for their morning coffee and need to maintain repeat customers and bring in new customers.
  • Train new team members on policy and guidelines. Oversee that all employees complete annual trainings, such as Sexual Harassment Training.
  • Placing orders for items that are running low, such as various foods, office supplies, and DCP. Placing orders for items for the upcoming day is part of the routine to ensure a stocked inventory.
  • Supervising the floor involves ensuring that the register and POS systems are accurate, employees refrain from using phones, and delivering excellent customer service. Handling incoming calls and processing preorders is part of the responsibility, including efficient communication and order placement.
  • Ensuring a smooth store opening involves checking and preparing all necessary materials for the upcoming.
  • Managing the weekly payroll involves calculating hours for each employee,creating the upcoming weekend schedule, and ensuring accuracy in both hours and paychecks using Google Sheets.
  • Boosting staff engagement involves organizing small celebrations, introducing new T-shirts, and acknowledging holidays to foster a positive and a lively work atmosphere.

Sales Associate

Burlington Coat Factory Department Store
Valley Stream, NY
07.2020 - 05.2021
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Stocked the store with merchandise / Set up the aisles. (Flowing).
  • Learned how to process clothes, shoes, jewelry, home decor, and ticketing, sorting, and moving merchandise..
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Attended weekly team meetings to review performance goals and objectives.

Church Volunteer

Valley Stream Presbyterian Church
Valley Stream, NY
09.2015 - Current
  • Establish and enforce schedules and routines for Sunday Church. Maintained records of attendance at weekly services and special events held at the church.
  • Participated in outreach initiatives to engage new members of the congregation through activities such as visiting hospitals and nursing homes.
  • Assist with crafts, games, or free-play for children. Develop activities to keep children engaged.

Skills

  • Service Optimization
  • Organizational Skills
  • Interpersonal Skills
  • Analytical Thinking
  • Teamwork and Collaboration
  • Professionalism

Languages

English
Native/ Bilingual
Urdu
Full Professional

Timeline

Beauty Associate

Ulta Beauty Inc.
09.2023 - 01.2024

Community Assistant

Department Of Education
09.2021 - Current

Barista Shift Supervisor

Dunkin
09.2020 - Current

Sales Associate

Burlington Coat Factory Department Store
07.2020 - 05.2021

Church Volunteer

Valley Stream Presbyterian Church
09.2015 - Current

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Fahmida Usman