Delaney Werner
Crete,IL
Summary
Results-oriented sales professional with a proven track record of consistently generating revenue and cultivating strong client relationships. Skilled in identifying customer needs and delivering effective solutions that drive business growth. A reliable team player who prioritizes collaboration and adaptability to ensure alignment with dynamic business goals. Possesses excellent communication skills and strategic planning abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Consultant
Creative cakes
07.2020 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Responded to telephone and in-person requests for information.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Kitchen Supervisor
Hornblower cruises
04.2018 - 03.2020
- Run a kitchen of 2 to 10 employees that prep & cook food for 20 to 700 people per cruise
- Work on plated & buffet cruises, Receive products every day & use FIFO & the hierarchy of food to store everything
- On a daily basis I delegate, direct & monitor employees on production & how food should be created & presented
- Train new employees, Enforce safety & health codes in the kitchens & do the food safety log books.
Tinley Park-Cafe Cook
Creative Cakes
03.2016 - 04.2018
- Help customers with their orders & use a POS system to check them out
- Took inventory for the cafe, Prepped the food for the cafe by using recipes & cooked in the cafe making breakfast & lunch items
- Made custards for the pastry production along with filling cupcakes, filling & icing cakes & making small pastries for orders
- Boxed orders & made pastry trays for orders, Helped with deliveries of orders.
Tinley park-Bakery Team Member
Target
10.2012 - 03.2016
- Filled, iced & decorated cakes, Took inventory & back stocking, Packaged baked goods & restocked them on the sales floor, Cashiering
Education
Marketing
Lewis University
Romeoville, ILBusiness Administration
Prarie State Community College
Chicago Heights, ILBusinesses Administration
Moraine Valley Community College
Palos Heights, ILAssociate in Pastry & Baking -
The Illinois Institute of Art - Chicago
Chicago, IL06.2017
Skills
- Knowledge of how to order & take inventory of products
- Multitasker
- Teamwork & communication
- Time management
- Speak english fluently
- Computer Skills
- Retail Sales
- POS
- Supervising Experience
- Cash handling
- Customer service
- Organizational skills
- Restaurant Management
- Inventory Control
- Sales Management
- Sales (4 years)
Certification
Food Handler Certification
Timeline
Sales Consultant
Creative cakes
07.2020 - Current
Kitchen Supervisor
Hornblower cruises
04.2018 - 03.2020
Tinley Park-Cafe Cook
Creative Cakes
03.2016 - 04.2018
Tinley park-Bakery Team Member
Target
10.2012 - 03.2016
Associate in Pastry & Baking -
The Illinois Institute of Art - Chicago
Marketing
Lewis University
Business Administration
Prarie State Community College
Businesses Administration
Moraine Valley Community College
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