Delaney Zaloga
Rochester Hills,MI
Summary
Accomplished team leader with extensive experience in employee management roles. Utilizes proactive management strategies to continuously improve team performance, service offerings, and facility presentation. Excellent conflict resolution and decision-making abilities. Strategic-thinking individual with proven success in engaging employees to perform at the highest level possible.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fitness and Aquatics Manager
OPC Social and Activity Center
Rochester, MI
06.2023 - Current
- Enhanced program offerings by regularly evaluating participant feedback and making necessary adjustments to meet their needs.
- Ran annual Meals on Wheels 5k walk/run to 200+ participants. Help fundraise prizes for winners in each age category. All proceeds went towards feeding homebound seniors in Oakland County.
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Reduced accidents and incidents by conducting regular facility inspections and maintenance tasks.
Aquatics Department Manager
Life Time
Rochester Hills, USA
02.2020 - 05.2023
- Grossed annual departmental revenue over $300,000 for the fiscal year 2022 with highest monthly departmental profit margin of 65% in November 2022
- Managed department within budgetary guidelines, monitored profit and loss statement, managed payroll to ensure financial metrics were accurate and on target
- Recruited, hired, trained, and developed over 40 hires on a seasonal basis, with an average team size of 60 employees
- Organized schedules, workflows and shift coverage to meet 350 staffing hours per week
- Cultivated positive rapport with peers and subordinates to boost team morale and promote employee retention
Aquatics Assistant Department Manager
Life Time
Troy, USA
07.2019 - 02.2020
- Oversaw employee performance evaluation to proactively target performance problems, redirect undesired behaviors, and retain quality personnel
- Increased month-over-month revenue by $4,000 in February 2020 through the sales of group and private swim lessons
- Supervised program of 450 participants and their families with exceptional customer service
- Managed employee certifications to ensure the team of 35 individuals remained compliant with state laws and company guidelines
Telemarketer
Oakland University
Rochester Hills, USA
09.2014 - 04.2015
- Called 150-200 alumni per shift to inquire about pledges and donations for the university
- Top donations caller from December 2014 to February 2015
Education
Bachelor of Science - Environmental Science
Oakland University
Rochester, MI05.2019
Skills
- Microsoft Office
- First Aid/CPR
- Workday and ADP
- Employee Training
- Customer Service
- Recruiting and Hiring
- Scheduling
Certification
- CPR/AED Certification
- CPO Certification
- LGI Certification
Timeline
Fitness and Aquatics Manager
OPC Social and Activity Center
06.2023 - Current
Aquatics Department Manager
Life Time
02.2020 - 05.2023
Aquatics Assistant Department Manager
Life Time
07.2019 - 02.2020
Telemarketer
Oakland University
09.2014 - 04.2015
Bachelor of Science - Environmental Science
Oakland University