Delani Philpot
Tulsa,OK
Overview
3
3
years of professional experience
Work History
CES (Client Experience Specialist)
Tulsa Animal Urgent Care
Tulsa, Oklahoma
05.2024 - Current
- Managed client communication through phone, email, and in-person interactions.
- Resolved client complaints and concerns with empathy and professionalism.
- Developed client follow-up protocols to enhance overall satisfaction and experience.
- Welcomed clients and their pets in a friendly manner at the reception area.
- Coordinated communication between veterinarians, clients, and staff effectively.
- Assisted clients with pet care inquiries and appointment scheduling.
PCSA (Patient Care Specialist Assistant)
Tulsa Animal Urgent Care
Tulsa, Oklahoma
05.2024 - Current
- Assisted veterinarians during animal examinations by organizing and providing necessary tools and supplies.
- Restrainted animals during examinations, applying species-specific techniques to ensure safety and comfort.
- Maintained cleanliness and organization of treatment areas and equipment.
- Prepared medical instruments and equipment to ensure readiness for surgical procedures and treatments.
PCS (Patient Care Specialist)
Tulsa Animal Urgent Care
Tulsa, Oklahoma
05.2024 - Current
- Supported veterinarians in daily clinic tasks. in providing quality patient care for urgent animal cases.
- Managed client communications to provide clear information on pet health and treatment options.
- Monitored patient vital signs and documented medical histories to support accurate treatment planning.
- Assisted veterinarians during examinations and procedures.
- Provided compassionate care to animals before, during, and after treatment.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Educated pet owners on post-treatment care and preventive measures for their animals.
- Collaborated with team members to streamline workflow and enhance clinic operations.
Shadowing Student
PineRidge Equine Hospital
Glenpool, Oklahoma
05.2023 - 02.2024
- Shadowed staff to learn administration and client communication processes, enhancing knowledge of clinic operations.
- Observed daily operations of clinic to understand workflow and contribute to efficient hospital environment.
- Observed surgical procedures to gain practical understanding of veterinary practices and protocols.
- Participated in discussions about patient care plans with veterinary teams.
- Assisted with basic animal care tasks, including feeding and grooming horses.
Shadowing Student
RiverTrail Animal Hospital
Bixby, OK
05.2023 - 01.2024
- Observed surgeries, radiographs, ultrasounds, and other diagnostic procedures.
- Attended veterinary appointments with doctors and observed the medical process.
- Assisted veterinarians during examinations and procedures.
- Participated in team meetings to discuss care strategies and protocols.
Education
Bachelor of Science - Biology
University Of Tulsa
Tulsa, OK05-2024
Skills
- Client communication
- Complaint resolution
- Veterinary collaboration
- Customer relationship management
- Compassionate care
- Attention to detail
- Effective communication
- Problem solving
Timeline
CES (Client Experience Specialist)
Tulsa Animal Urgent Care
05.2024 - Current
PCSA (Patient Care Specialist Assistant)
Tulsa Animal Urgent Care
05.2024 - Current
PCS (Patient Care Specialist)
Tulsa Animal Urgent Care
05.2024 - Current
Shadowing Student
PineRidge Equine Hospital
05.2023 - 02.2024
Shadowing Student
RiverTrail Animal Hospital
05.2023 - 01.2024
Bachelor of Science - Biology
University Of Tulsa