Delanie Devost
Cape Coral
Summary
Dynamic server and bartender skilled in delivering exceptional customer service and fostering team collaboration. Proven ability to train new staff and streamline operations during peak hours, ensuring guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Hurricane Grill & Wings
Cape Coral, FL
05.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Trained new servers on menu offerings and service protocols, enhancing team performance.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
Server/Bartender
Palmira Golf and Country Club
Bonita Springs, FL
05.2022 - 05.2024
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Efficiently managed food and beverage orders, accurately relaying information to kitchen staff.
- Assisted in maintaining cleanliness and organization of dining area, contributing to positive guest experiences.
- Collaborated with team members to streamline service flow during peak hours, enhancing operational efficiency.
Server
The Bubbleroom
Captiva, FL
08.2019 - 05.2020
- Provided prompt and attentive service to ensure guest satisfaction.
- Assisted in menu navigation, offering recommendations based on customer preferences.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed orders accurately using point-of-sale system for efficient service delivery.
Education
Bachelor of Social Work - Social Work
Florida Gulf Coast University
Fort Myers, FL05-2026
No Degree - Social Work
The University of Alabama
Tuscaloosa, AL05-2022
High School Diploma -
The Canterbury School
Fort Myers, FL05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Customer service
- Team collaboration
- Performance improvement
- Customer feedback management
- Warm and friendly
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- Team leadership
- Problem-solving
Accomplishments
Safety Club- Club founder at Canterbury, educating the student body on safe practices. (September 2017-May 2021)
Cougar Ambassador- Ambassador for prospective and new students to Canterbury School, leading tours and providing support. (September 2017-May 2021)
Student Volunteer; leadership through friendship program at Canterbury school- volunteering helping with kids with disabilities through mentorship.
Yearbook club Canterbury School- Head editor and publisher.
CEO Entrepreneurship camp-FGCU Junior Achievement- Attended the CEO entrepreneurship camp for high school students at FGCU. Won 1st palace and took home a $1,000 scholarship.
Timeline
Server/Bartender
Hurricane Grill & Wings
05.2024 - Current
Server/Bartender
Palmira Golf and Country Club
05.2022 - 05.2024
Server
The Bubbleroom
08.2019 - 05.2020
Bachelor of Social Work - Social Work
Florida Gulf Coast University
No Degree - Social Work
The University of Alabama
High School Diploma -
The Canterbury School
Completing 500 hour BSW internship through FGCU
Through the FGCU Bachelors in social work program, we are placed into the field to shadow current social workers, gaining real life experience. I chose to be place at Oasis Charter School which has been an amazing experience. I am able to work alongside my supervisor as well as getting to bond with the students.