Delanie Robinson
Lowell,MA
Summary
Punctual and honest with solid background in BOH environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Dunkin' Donuts
12.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Dishwasher
The Lodge At Summer Village
05.2023 - 10.2023
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed dishes and assisted in bussing tables.
Assistant Teacher
KinderCare Learning Centers
07.2022 - 08.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
Line Cook
Tavern On The Line
05.2021 - 10.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06.2023
Skills
- Kitchen Support
- Mixed Drinks Preparations
- Temperature Standards
- Event Preparation
- Food Running
- Kitchen Sanitization
- Cleaning and Organization
- Team Oriented
- Ingredients Measuring
- Time Management
Certification
ServSafe certified
First Aid and CPR certified
Timeline
Dishwasher
The Lodge At Summer Village
05.2023 - 10.2023
Barista
Dunkin' Donuts
12.2022 - Current
Assistant Teacher
KinderCare Learning Centers
07.2022 - 08.2023
Line Cook
Tavern On The Line
05.2021 - 10.2021
High School Diploma -
Greater Lowell Technical High School