Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lan Zhan

Stony Brook,NY

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Likes to keep working area clean. Able to communicate clearly and efficiently.

Overview

2
2
years of professional experience

Work History

Barista

Gong Cha
11.2022 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Educated coworkers and customers about new products.

Customer Service Agent

Online Stores
12.2020 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion and access to services.
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.

Cashier

Tori Sushi
05.2022 - 12.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted over 200+ patients per day.

Cashier

Sarku Japan
06.2022 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted over 450+ patients per day

Education

Economics

SUNY Stony Brook
Stony Brook, NY
05.2027

High School Diploma -

Bridgewater-Raritan High School
Bridgewater, NJ
06.2023

Skills

  • Maintaining Clean Work Areas
  • Kitchen Staff Coordination
  • Customer Interaction
  • Cash Handling
  • Phone Inquiries
  • Order Accuracy
  • Kitchen Support
  • Information Updates
  • Customer Relationship Management

Languages

Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Gong Cha
11.2022 - 06.2023

Cashier

Sarku Japan
06.2022 - 08.2022

Cashier

Tori Sushi
05.2022 - 12.2022

Customer Service Agent

Online Stores
12.2020 - 06.2021

Economics

SUNY Stony Brook

High School Diploma -

Bridgewater-Raritan High School

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Lan Zhan