Delano Davids
Boca Raton,FL
Summary
Experienced Bellman skilled in managing guest logistics and ensuring seamless arrivals and departures. Maintains high standards of safety and cleanliness while developing strong relationships with guests to enhance their overall experience.
Overview
11
11
years of professional experience
Work History
Bell Man
Boca Raton Resort & Beach Club
Boca Raton, Florida
10.2024 - 09.2026
- Provided exceptional guest service, ensuring memorable experiences for resort visitors.
- Assisted with luggage handling and transportation, maintaining efficiency during peak check-in/check-out times.
- Coordinated with front desk to facilitate seamless guest arrivals and departures.
- Delivered local area information and recommendations to enhance guests' stay.
- Implemented streamlined processes for luggage storage, improving overall operational flow.
- Monitored resort grounds to ensure safety and cleanliness, contributing to positive guest perceptions.
- Developed strong relationships with repeat guests, fostering loyalty and enhancing guest experience.
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
Bellman
Stein Eriksen Lodge
11.2023 - 04.2024
- At the Stein Eriksen Lodge I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Bellman
Cliffhouse Maine
04.2023 - 11.2023
- At the Cliff House I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Bellman
Boca Raton
12.2022 - 04.2023
- At the Boca Raton I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Bellman
Cliffhouse Maine
04.2022 - 11.2022
- At the Cliff House I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Houseman
Beaver Run Resort, Breckenridge C.O.
11.2021 - 04.2022
- Made beds, replaced used towels with new ones, vacuumed carpets, and cleaned and disinfected bathrooms.
Houseman
Wequassett Resort& Golf Club Boston M.A
07.2021 - 11.2021
- Made beds, replaced used towels with new ones, vacuumed carpets, and cleaned and disinfected bathrooms, placing new toiletries provided by the hotel in their appropriate locations.
Houseman
Hyatt Place Mount Pleasant S.C.
04.2019 - 10.2019
- Made beds, replaced used towels, vacuumed carpets, and cleaned and disinfected bathrooms, ensuring toiletries were organized and ready for guest use.
Bellman
Hyatt Ziva and Zilara Montego Bay, Jamaica
01.2016 - 03.2019
- Transported guests' luggage during check-in and check-out, ensuring seamless arrival and departure experiences.
- Greeted guests at entrance, coordinated transfer arrangements, and provided directions to enhance guest satisfaction.
- Assisted guests with luggage and transportation needs efficiently.
- Provided exceptional customer service to enhance guest experiences.
- Coordinated with hotel staff to ensure seamless service delivery.
Education
Electrical Installation lv 1 -
Heart Trust Vacational Training School
09-2012
High school diploma -
Maud McLeod High School
06-2011
Skills
- Luggage transport
- Luggage deliverie
- Strong interpersonal skills
- Company branding
- Phone etiquette
- Adaptability and flexibility
- Active listening
- Cultural awareness
- Cleanliness standards
- Valet service
- Customer relationship management
- Guest service
- Professional presentation
- Task prioritization
- Customer service excellence
References
- Victor, Pyne, Bell Captain, 7862168870, Cliffhouse Maine
- Shaun, Mcdonald, Bell supervisor, 9292178925, Cliffhouse Maine
Languages
English
Interests
Reading, Socializing, Listening music
Timeline
Bell Man
Boca Raton Resort & Beach Club
10.2024 - 09.2026
Bellman
Stein Eriksen Lodge
11.2023 - 04.2024
Bellman
Cliffhouse Maine
04.2023 - 11.2023
Bellman
Boca Raton
12.2022 - 04.2023
Bellman
Cliffhouse Maine
04.2022 - 11.2022
Houseman
Beaver Run Resort, Breckenridge C.O.
11.2021 - 04.2022
Houseman
Wequassett Resort& Golf Club Boston M.A
07.2021 - 11.2021
Houseman
Hyatt Place Mount Pleasant S.C.
04.2019 - 10.2019
Bellman
Hyatt Ziva and Zilara Montego Bay, Jamaica
01.2016 - 03.2019
Electrical Installation lv 1 -
Heart Trust Vacational Training School
High school diploma -
Maud McLeod High School