Delano Davids
Boca Raton,FL
Summary
I am a dedicated Bellman with 4 years of experience providing exceptional customer service in fast-paced hospitality environments. I'm competent at handling guest luggage and managing transportation needs, while ensuring a seamless check-in and check-out experience. I have strong interpersonal and communication skills, with a proven ability to quickly adapt to new situations and deliver outstanding guest satisfaction.
Overview
10
10
years of professional experience
Work History
Bell Man
Boca Raton Resort & Beach Club
Boca Raton, FL
10.2024 - Current
- Provided exceptional guest service, ensuring memorable experiences for resort visitors.
- Assisted with luggage handling and transportation, maintaining efficiency during peak check-in/check-out times.
- Coordinated with front desk to facilitate seamless guest arrivals and departures.
- Delivered local area information and recommendations to enhance guests' stay.
- Implemented streamlined processes for luggage storage, improving overall operational flow.
- Monitored resort grounds to ensure safety and cleanliness, contributing to positive guest perceptions.
- Developed strong relationships with repeat guests, fostering loyalty and enhancing guest experience.
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
Bellman
Stein Eriksen Lodge
11.2023 - 04.2024
- At the Stein Eriksen Lodge I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Bellman
Cliffhouse Maine
04.2023 - 11.2023
- At the Cliff House I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Bellman
Boca Raton
12.2022 - 04.2023
- At the Boca Raton I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Bellman
Cliffhouse Maine
04.2022 - 11.2022
- At the Cliff House I was able to carryout my duties efficiently and effectively as a Bell Man those duties include :
- Providing exceptional Valet Service to Guest , while ensuring that all vehicle are parked in there designated location as well as ensuring that the speed limit my the hotel is being adhere to.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all returning and VIP guests, and welcome them back Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name
- Make deliveries to guest rooms as instructed
- Store and retrieve luggage and other objects for guests
Houseman
Beaver Run Resort, Breckenridge C.O.
11.2021 - 04.2022
- My Duties as a Houseman entailed making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are in their appropriate places.
Houseman
Wequassett Resort& Golf Club Boston M.A
07.2021 - 11.2021
- My Duties as a Houseman entailed making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are in their appropriate places.
Houseman
Hyatt Place Mount Pleasant S.C.
04.2019 - 10.2019
- My Duties as a Houseman entailed making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are in their appropriate places.
Bellman
Hyatt Ziva and Zilara Montego Bay, Jamaica
01.2016 - 03.2019
- My main duties were to carry luggage's for the guests as they arrived to or leave the hotel.
- Stood at the main entrance door and welcome/farewell guests, arrange and manage transfers as well as help guests with directions and perform as the first and last impression for them.
Education
Electrical Installation lv 1 - undefined
Heart trust vacational training school
01.2012
High school diploma - undefined
Maud McLeod high school
01.2011
Skills
Luggage Handling
Customer service
Concierge knowledge
Time management
Communication proficiency
Problem solving
Quick learner
Strong work ethic
Flexibility
Dependability
Innovative thinking
Collaborative mindset
Customer focus
Results-driven
Initiative-taking
Proactive approach
Assertiveness
Brand representation
Guest service excellence
Accountability
Service orientation
Efficient execution
Goal orientation
Phone etiquette
Languages
English
Interests
Reading, Socializing, Listening music
Timeline
Bell Man
Boca Raton Resort & Beach Club
10.2024 - Current
Bellman
Stein Eriksen Lodge
11.2023 - 04.2024
Bellman
Cliffhouse Maine
04.2023 - 11.2023
Bellman
Boca Raton
12.2022 - 04.2023
Bellman
Cliffhouse Maine
04.2022 - 11.2022
Houseman
Beaver Run Resort, Breckenridge C.O.
11.2021 - 04.2022
Houseman
Wequassett Resort& Golf Club Boston M.A
07.2021 - 11.2021
Houseman
Hyatt Place Mount Pleasant S.C.
04.2019 - 10.2019
Bellman
Hyatt Ziva and Zilara Montego Bay, Jamaica
01.2016 - 03.2019
Electrical Installation lv 1 - undefined
Heart trust vacational training school
High school diploma - undefined
Maud McLeod high school