FEDERICO MAREQUE
Miami
Summary
Proficient in Opera PMS with a strong background in hospitality, excelling in high-pressure environments. Recognized for delivering exceptional customer service and swiftly resolving issues. Highly motivated with a strong work ethic and adaptability, capable of mastering new skills independently. Demonstrates exceptional interpersonal skills and a proactive approach to guest interactions.
Overview
3
3
years of professional experience
Work History
Front Desk Agent / Night Auditor /Bell Attendant
The Savoy Hotel
Miami Beach
09.2024 - Current
- Operate the front desk and independently manage overnight shifts, ensuring operational continuity and guest safety.
- Perform full night audit duties, including revenue reconciliation, closing reports, and daily financial summaries.
- Provide efficient and courteous guest service, handling check-ins, check-outs, and special requests.
- Maintain expert-level control of the Opera PMS system for reservations, folio adjustments, and audits.
- Coordinate with housekeeping and engineering to ensure seamless guest experiences.
- Consistently praised for professionalism, speed, and a solution-oriented mindset.
- Monitored lobby area to maintain a welcoming atmosphere for guests.
- Answered phones, responded to inquiries, and took messages.
- Maintained cleanliness of lobby area at all times.
- Assisted guests with luggage and transportation arrangements at a luxury hotel.
Bellman
Dream South Beach
Miami Beach
09.2023 - 09.2024
- Delivered exceptional bell service, assisting guests with luggage and escorting them to their rooms.
- Promoted a luxury atmosphere through attention to cleanliness and guest comfort in public areas.
- Collected valuable guest feedback and communicated it to management.
Food Runner
Versace Mansion
Miami Beach
02.2023 - 09.2023
- Supported upscale dining service by delivering dishes with precision and urgency.
- Collaborated closely with the kitchen and service team to maintain flow and guest satisfaction.
Bellman
Seacoast Suites
Miami Beach
05.2022 - 02.2023
- Handled check-in support, guest luggage, and valet coordination.
- Ensured top-tier service through responsiveness and courteous interaction.
Education
Associate of Science - Economics
Universidad de Buenos Aires
Argentina11.2020
High School Diploma -
Sagrada Familia
Argentina01.2018
Skills
- Luxury Guest Service Excellence
- Front Desk Operations & Night Audit
- Opera PMS System (Advanced Control)
- Overnight Shift Management
- Concierge & Local Directions
- Luggage Handling & Room Deliveries
- Food & Beverage Support
- High Attention to Detail
- Clean, Professional Appearance
- Positive and Outgoing Attitude
- Strong Team Collaboration
- Luggage handling
- Sales expertise
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Agent / Night Auditor /Bell Attendant
The Savoy Hotel
09.2024 - Current
Bellman
Dream South Beach
09.2023 - 09.2024
Food Runner
Versace Mansion
02.2023 - 09.2023
Bellman
Seacoast Suites
05.2022 - 02.2023
Associate of Science - Economics
Universidad de Buenos Aires
High School Diploma -
Sagrada Familia
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