Scott C. Nagy
Uniontown,Pennsylvania
Summary
Results-driven sales representative experienced in networking, generating leads, and identifying new business opportunities.
Overview
12
12
years of professional experience
Work History
Front Desk Agent/ Night Auditor
Prospera Hospitality, LLC dba Hilton Garden Inn
Uniontown, Pennsylvania
11.2021 - Current
- Registered arriving guests by confirming reservations, assigning rooms, activating and issuing room keys, and obtaining payment information. Settled account balances of departing guests and resolved billing discrepancies to ensure guest satisfaction. Make reservations and provide information about rooms, rates and amenities.
- Managed food and beverage inventory for The Pantry Store, achieving $4,700+ in monthly revenue through effective ordering and stock management.
Group Reservations Coordinator
Nemacolin Woodlands Resort & Spa
Farmington, Pennsylvania
12.2019 - 04.2020
- Coordinated group reservations for luxury accommodations and services at a premier resort.
- Coordinated administrative support for Meeting Planners and Conference Service Managers, ensured accuracy of group room blocks, rates, cutoff dates, additions, cancellations, billing, and VIP upgrades.
- Managed communication between guests and various departments to ensure seamless experiences.
- Achieved 98% customer satisfaction rate by providing excellent service to 36 groups.
- Processed reservation requests using property management systems tailored for hospitality.
Reservations Supervisor
Nemacolin Woodlands Resort & Spa
Farmington, Pennsylvania
02.2019 - 12.2019
- Directed operations for 15 Reservations Sales Agents, overseeing staff hiring, recruitment, evaluation, and training. Conducted performance evaluations and provided feedback on agent calls to enhance performance and ensure peak efficiency.
- Led the implementation of strategies to achieve the highest-ever transient revenue and booked rooms in August, surpassing 2018 metrics by 1,100+ room nights and $400,000+ in revenue.
- Motivated Sales Agents to meet monthly revenue goals, contributing to $8.6 million in transient room revenue.
- Cultivated client relationships, resulting in a 96% increase in booked revenue in August and 102% in September year-over-year.
- Recognized as Front of House Rising Star in September 2019 for exceptional service.
Concierge
Nemacolin Woodlands Resort & Spa
Farmington, Pennsylvania
06.2017 - 01.2019
- Delivered superior client and guest services, recommended activities and experiences aligned with guest preferences to enhance satisfaction and foster loyalty. Assisted guests with dining, spa, golf, and activities reservations while managing requests for amenities, floral orders, and transportation services.
- Received Employee of the Month award in September 2017 for contributions to guest satisfaction.
Sales Support Specialist
Nemacolin Woodlands Resort & Spa
Farmington, Pennsylvania
01.2015 - 01.2016
- Booked 142 sales appointments for Group Sales Management Team by qualifying leads effectively.
- Generated leads with national and local organizations, cultivating relationships and driving referrals while making 75+ telemarketing calls per day to support business growth.
- Coordinated with sales team to prepare promotional materials and presentations.
Resort Sales Consultant
Nemacolin Woodlands Resort & Spa
Farmington, Pennsylvania
09.2014 - 01.2015
- Increased transient room revenue by generating $187,000 through effective sales strategies.
- Answered 50+ daily phone calls, assisted guests with inquiries about resort offerings, negotiated rates, and upsold rooms, contributing to increased occupancy and revenue. Made dining, spa, golf, and activities reservations for guests.
- Cultivated strong relationships with guests to boost customer loyalty and satisfaction.
Education
B.S. - Business Administration
Robert Morris University
Moon Township, PennsylvaniaSkills
- Guest service excellence
- Customer service and CRM
- Account management and business development
- Revenue and profit growth
- Professional networking and lead generation
- Prospecting and cold calling
Personal Information
Title: Sales Representative
Timeline
Front Desk Agent/ Night Auditor
Prospera Hospitality, LLC dba Hilton Garden Inn
11.2021 - Current
Group Reservations Coordinator
Nemacolin Woodlands Resort & Spa
12.2019 - 04.2020
Reservations Supervisor
Nemacolin Woodlands Resort & Spa
02.2019 - 12.2019
Concierge
Nemacolin Woodlands Resort & Spa
06.2017 - 01.2019
Sales Support Specialist
Nemacolin Woodlands Resort & Spa
01.2015 - 01.2016
Resort Sales Consultant
Nemacolin Woodlands Resort & Spa
09.2014 - 01.2015
B.S. - Business Administration
Robert Morris University