Bryand PAzmino
Queens,NY
Summary
Dedicated Front Desk Agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Agent/ Night Auditor
Blakely Hotel
06.2019 - Current
- Booking and checking in Guests on SMS
- Directing guests to restaurants, events, and landmarks
- Produced time sensitive reports nightly to ensure accuracy of all financial information of 115-room hotel in midtown.
- Conducted hotel tours for potential guests and corporate accounts to assess needs and preferences for special events, and business meetings.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Established customer loyalty with exceptional communication skills and personalized service
Butler
Catering By Restaurant Associates
New York City, NY
03.2019 - 03.2021
- Responsible for assisting and set-up of corporate events and breakdown
- Provide prompt and courteous food and beverage service to guests during events.
- Maintain high standards of cleanliness and safety
- Replenish buffets and food & beverage stations in timely manner
Wayfinder
The MET
07.2018 - 03.2019
- Direct and assist guests to restaurants and around museum
- Participate daily on morning debriefing and informing volunteers
- Collect and report feedback of guests dining experience
- Increase foot traffic into Cafés and restaurants, and gift card activations.
Education
Bachelor of Science - Hospitality And Management, United States
St. John's University
Jamaica, NY2019
Skills
- Telephone etiquette
- Customer service
- Conflict/Complaint resolution
- Tourism Knowledge
- Safety and security procedures
- Guest Relations
- Travel coordination
- Client Relations
Timeline
Front Desk Agent/ Night Auditor
Blakely Hotel
06.2019 - Current
Butler
Catering By Restaurant Associates
03.2019 - 03.2021
Wayfinder
The MET
07.2018 - 03.2019
Bachelor of Science - Hospitality And Management, United States
St. John's University
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