Sarah Gouak
Sherman,NY
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Scott Industries
Clymer, New York
09.2024 - Current
- Inputted guest information into computer system accurately and securely.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Processed payments accurately and efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys and escort instructions to bellhops.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Assisted guests at check-in, providing information on various services within hotel.
Elderly Caretaker
Rouse Home
Youngsville, Pennsylvania
06.2024 - 08.2024
- Transported patients to medical, dental and personal care appointments.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Maintained a clean and safe environment in the home setting.
- Helped clients get in and out of beds and wheelchairs.
- Improved patient outlook and daily living through compassionate care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Prepared meals and snacks according to dietary requirements.
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Engaged clients by conversing and participating in activities and hobbies.
- Contributed to case reviews of client status and progress.
- Kept detailed records of client progress and daily activities.
- Developed relationships with clients based on trust, respect, dignity, compassion.
Waitress
Lonnies Pizza
Youngsville, Pennsylvania
04.2022 - 01.2024
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers and provided menus.
- Communicated daily specials to customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted other wait staff members in times of heavy customer traffic.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided accurate change for cash transactions using a cash register system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Stocked service areas with supplies during slow periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Youngsville Middle High School
Youngsville, Pennsylvania06-2024
Skills
- Safety and security procedures
- Transportation information
- Guest amenities
- Automated telephone systems
- Supply replenishment
- File management
- Front office support
- Guest services
- Problem-solving skills
- Training and mentoring
- Front desk management
- Team building
- Time management
- Information protection
- Clerical duties
- Conflict management
- Payment oversight
- Transaction processing
- Hospitality services
- Guest accommodations
- POS systems
- Tourism knowledge
- Team oversight
- Customer service
- Administrative support
- Oral and written communications
- Listening skills
- Guest relations
- Office management
- Microsoft office
- Cash handling
- Documentation
- Plate carrying techniques
- Complaint resolution
- Personal grooming
- Food handling safety
- Basic math
- Order taking
- Food presentation
- Allergy awareness
- Verbal and written communication
- Reservation management
- Table setting
- Physical stamina
- Attention to detail
- Cleanliness
- Handling complaints
- Food service etiquette
- Beverage service
- Team collaboration
Timeline
Front Desk Agent
Scott Industries
09.2024 - Current
Elderly Caretaker
Rouse Home
06.2024 - 08.2024
Waitress
Lonnies Pizza
04.2022 - 01.2024
High School Diploma -
Youngsville Middle High School