Delano Pothemont
Orlando,FL
Summary
Account Management professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Microsoft Azure Account Manager
TD Synnex
Clearwater, FL
01.2021 - Current
- Collaborate with partners as a trusted advisor and guided them through the Microsoft Cloud Adoption Framework for Azure.
- Work closely with Microsoft/TD Synnex ISV partners to incorporate their solution on Azure.
- Established relationships with existing clients while developing strategies to build new clientele.
- Deliver timely solutions to partners while maintaining customer satisfaction
- Work individually and with a team to solve technical problems while communicating trending issues and best practices with Microsoft Azure.
- Establish a professional, working, and trusted-advisor based consultative, relationship with clients.
- Analyze information and propose solution to meet needs of customers
- Oversaw key customer relationships to close strategic opportunities.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Prepared cost estimates for projects of varying sizes.
Sales Trainer/Sales Specialist
Toyota Motor
Clermont, FL
08.2018 - 01.2021
- Improved staff performance through continuous monitoring and training updates.
- Sustained referral pipeline by developing positive and productive customer relationships.
- Used ELEADS CRM software to document sales calls, customer interactions, and completed sales.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Ability to access, operate and maintain various software applications.
- Thorough knowledge of modern records management techniques; skill in planning, organizing, and coordinating schedules, meetings .
- Skill in performing routine mathematical computations and tabulations accurately and efficiently.
- Skill in establishing and maintaining effective working relations with all levels of management, employees, other departments.
Education
Bachelor of Science - Information System Technology
Seminole State College of Florida
Sanford, FL01.2026
Associate of Science - Physical Therapy Assistant
Polk State College
Winter Haven, FL04.2017
Skills
- Business Development
- Strategic Planning
- Complaint Management
- Customer Service
- Schedule Management
- Strategic Account Planning
- Research and Due Diligence
- Customer Relations
- Customer Relationship Building
- Customer Account Management
- CRM Software
- Project Management / Project Tracking
Certification
- Microsoft Azure Fundamentals AZ-900, Microsoft - Issued Jun 2023Credential ID I790-7397
- Certified Security Awareness Practitioner Infosec Issued Dec 2021Credential ID DWK48Q-PATH-57
Timeline
Microsoft Azure Account Manager
TD Synnex
01.2021 - Current
Sales Trainer/Sales Specialist
Toyota Motor
08.2018 - 01.2021
Bachelor of Science - Information System Technology
Seminole State College of Florida
Associate of Science - Physical Therapy Assistant
Polk State College
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