Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Delashawn Jones

Milwaukee,WI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Guard

Allied Universal
Milwaukee, WI
11.2020 - Current
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Monitored employee activities, confirming compliance with security regulations
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
  • Completed full building and grounds patrols to spot and investigate concerns
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies,

Security Officer

Titan Security Group
Chicago, IL
10.2019 - 03.2021
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites
  • Monitored central alarm systems for fire, intrusion and duress alarms
  • Screened individuals and prevented passage of prohibited articles into restricted areas
  • Reported suspicious activities and persons to law enforcement
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building

Utility Worker/car detailer

Hertz/Dollar Rent A Car
Chicago, IL
10.2018 - 10.2019
  • Completed daily maintenance tasks in record time to maximize productivity
  • Kept work area clean, neat and well-stocked to maximize productivity
  • Closely monitored equipment availability and functionality to maximize production and keep detailed records
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications
  • Positively engaged with customers and maintained professional appearance as company representative
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions

TJ Maxx, TJX Companies
11.2015 - 07.2016
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Monitored company inventory to keep stock levels and databases updated
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours across night, weekend and holiday shifts

Education

High school diploma -

Austin Career And Education Center
06.2017

Skills

  • Customer Service,
  • Critical thinking
  • Punctual
  • Tech savvy
  • Curriculum Development
  • Conflict Management
  • Leadership
  • Attentive and Observant
  • Crisis Management Plans
  • CPR Certified

Certification

I am CPR certified. I also have PERC certificate.

Timeline

Security Guard

Allied Universal
11.2020 - Current

Security Officer

Titan Security Group
10.2019 - 03.2021

Utility Worker/car detailer

Hertz/Dollar Rent A Car
10.2018 - 10.2019

TJ Maxx, TJX Companies
11.2015 - 07.2016

High school diploma -

Austin Career And Education Center

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Delashawn Jones