Proven leader with a track record of enhancing customer satisfaction at Walmart by adeptly managing a team and resolving issues efficiently. Excelled in multitasking and teamwork at Texas Roadhouse, fostering a collaborative environment. Skilled in Aloha POS and known for reliability, consistently delivering results beyond expectations.
Hi, I’m
Delayna Deese
Fort Belvoir,VA
Summary
Overview
5
years of professional experience
Work History
Texas Roadhouse
Bartender
11.2022 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Texas Roadhouse
Server
10.2021 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Private Client
Private Nanny
09.2020 - 10.2021
Job overview
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Implemented daily routines for optimal child development and created a structured environment.
Claire's Stores Inc
Third Key Manager
01.2020 - 08.2020
Job overview
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Coordinated closely with other keyholder to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Participated actively in regional meetings alongside the store manager, discussing best practices and suggesting potential solutions for common challenges faced by stores within the area.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
Walmart
Customer Service Manager
07.2019 - 01.2020
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, and cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Health Sciences Pharmacy Technician
07.2020
University Overview
Skills
- Strong multitasking
- Highly reliable
- Customer service expertise
- Aloha POS
- Teamwork and Professionalism
- Issue Resolution
- Team Management
- Complex Problem-Solving
Externship Experience
Externship Experience
Walgreens Pharmacy, Panama City Beach, FL 06/2020-07/2020
Pharmacy Technician Extern - Retail
- Completed a 180-hour externship program
- Entered medication orders by reviewing and interpreting practitioner prescriptions
- Received and filled prescriptions utilizing established policies and procedures for safety.
- Prepared medications through mixing, filling, counting pills, and labeling bottles.
- Reviewed orders for accuracy and delivered to patient.
- Maintained confidentiality in compliance with HIPAA regulations.
- Helped manage inventory, checked for and removed outdated products, and filed records.
- Assisted in the preparation, reconciliation, and billing of third-party insurance claims and in the re-billing of rejected and denied third party claims.
- Greeted customers, answered phones, operated cash register, and collected payments.
Timeline
Bartender
Texas Roadhouse
11.2022 - Current
Server
Texas Roadhouse
10.2021 - Current
Private Nanny
Private Client
09.2020 - 10.2021
Third Key Manager
Claire's Stores Inc
01.2020 - 08.2020
Customer Service Manager
Walmart
07.2019 - 01.2020
Ultimate Medical Academy - Clearwater
Associate of Science from Health Sciences Pharmacy Technician