DeLayne Montemayor
Goodyear,AZ
Summary
Dynamic Title Department Supervisor at Copart Auto Auctions with expertise in title examination and a proven track record in enhancing customer satisfaction. Skilled in staff training and legal compliance, I streamlined processes to reduce turnaround time and improve accuracy, fostering teamwork and collaboration within cross-functional teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Title Department Supervisor
Copart Auto Auctions
Phoenix, AZ
10.2019 - Current
- Implemented a performance management system for the department, setting clear goals and expectations while offering regular feedback to employees.
- Assisted customers with complex title issues or discrepancies by conducting thorough research and providing clear explanations of findings.
- Implemented a tracking system for all incoming and outgoing title work, effectively managing workloads and streamlining tasks.
- Collaborated with cross-functional teams to resolve complex issues involving title transfers, ensuring seamless transactions.
- Streamlined title department processes by implementing efficient workflow systems and reducing turnaround time for document processing.
- Enhanced customer satisfaction rates with timely communication and resolution of inquiries related to titles and documentation.
- Managed a team of title clerks, providing training, guidance, and performance evaluations for continuous improvement.
- Maintained strict adherence to state-specific rules regarding vehicle titling procedures while overseeing staff compliance with regulations.
- Oversaw the accurate preparation of legal documents, such as power of attorney forms and lien releases, minimizing errors and potential disputes.
- Improved accuracy in title documents by implementing stringent quality control measures and regular audits.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Title Specialist
Copart Auto Auctions
Phoenix, AZ
08.2008 - 08.2019
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
Education
Diplo4 - General Studies
Bishop Union High
Bishop, CA06.1986
Skills
- Staff training and development
- Budgeting and financial management
- Legal compliance awareness
- Industry networking
- Title examination expertise
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Excellent communication
- Customer satisfaction
- Cash handling and reconciliation
- Active listening
Certification
State certified MVD title processor
Timeline
Title Department Supervisor
Copart Auto Auctions
10.2019 - Current
Title Specialist
Copart Auto Auctions
08.2008 - 08.2019
Diplo4 - General Studies
Bishop Union High