DELDRICK CHATMAN

• Oversaw daily operations of letter insertion machinery, optimizing speed and accuracy in mail processing tasks.
• Coordinated preparation and arrangement of materials to ensure efficient machine functionality.
• Executed cleaning and sweeping tasks during downtime to maintain a tidy and organized environment.
• Diagnosed and resolved minor machinery issues to ensure operational efficiency.

Sort and organized finished mail products into trays for shipping.

• Operate letter insertion machines
• Operate bookbinding and stamper
• Transport finished products for the day to post office plant for further delivery.

• Research and correct customer shipping address
• Audit and input correct quantities of stocked products in an Excel formal software

• Assisted customers by addressing inquiries related to auto policies, ensuring clarity and satisfaction.
• Supported efforts to maintain customer loyalty and satisfaction. Assisted in developing strategies for retaining existing customers. Helped identify customer pain points to improve retention rates.
• Guided customers through payment alternatives and policy adjustments to ensure seamless service experience.
• Executed tasks with precision and high accuracy, focusing on customization to align with specific customer needs.

• Accepted high volumes of incoming calls from patients and other medical facilities regarding patient medication needs. About 50 calls a day.
• High accuracy and detail of patient input of medication inquiries
• Pill count
• Lot numbers
• Expiration date verification
• Loading various bottled medication and blister packs into volume stream.
• Work closely with pharmacist on duty for issues or errors.
• Minor IT troubleshooting for patients needing to access website