DELEA KEELING

• Prepared closing documents for approved loans according to company procedures.
• Verified borrower information including income, tenancy, insurance, references and employment history.
• Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
• Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
• Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
• Responded promptly to inquiries from customers regarding their loans status or any other related issues.

• Areas of banking customer service are: fraud/ billing claims, deposits accounts (savings /checking's), credit card services/ personal loans.
• Answering incoming calls and emails, providing frontline customer support or assistance with products and service transactions.
• Asking probing questions to determine service needs and accurately input information into electronic systems.
• educate customers on special pricing opportunities and company offers.
• informed customers about billing procedures, processed payments and provided payment option setup assistance.

•customer service rep for Medicare, Skilled: billing/enrollment, pharmacy and medical benefits. Obtain detail benefit information regarding pharmacy or medical coverage and checking eligibility.
•Place/check for authorization and referrals

•Quote members copayment/coinsurance on procedures, as well as medications, or even provider services.
•Collected customer feedback and made process changes to exceed customer satisfaction goals.
•Provided accurate and appropriate information in response to customer inquiries.
•Addressed customer service inquiries in a timely and accurate fashion.
•Trained staff on how to improve customer interactions