DANA ZIHLMAN
WICHITA FALLS,TX
Summary
l am an energetic and kind Cocktail Waitress of over two years with outstanding knowledge of bar services, bartending and waitressing. Fantastic multitasking skills with proven history of excellent service. Dedicated to maximizing sales and customer satisfaction. I have many regular patrons that i serve on a consistent basis.
Overview
14
14
years of professional experience
Work History
Cocktail Waitress
Comanche River Hotel And Casino
Devol, Oklahoma
06.2019 - Current
- Greeted new customers, discussed specials and took drink orders.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted customers in bar area of busy, fast-paced casino with energy and enthusiasm.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Anticipated guest needs and provided proactive service.
- Performed opening and closing duties within bar area according to schedule.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assisted with bartending duties during high-volume shifts.
- Maintained clean and organized bar area, including bar tables and chairs.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
Delivery Driver
Bite Squad Restaurant Delivery Service
Wichita Falls, TX
02.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated with safety and skill to avoid accidents and delays.
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Animal Control Officer
City Of Wichita Falls
Wichita Falls, TX
09.2018 - 02.2019
- Investigated and gathered information regarding animal-related complaints.
- Unloaded and impounded animals received from animal control and public.
- Captured domestic and wild animals.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Attended to calls reporting of wild animal bites.
- Identified and recorded animal breeds for [Type] records.
- Supplied animals with food, water and personal care.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
X-Ray Processor
Arconic
Wichita Falls, TX
02.2018 - 08.2018
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Sorted turbine engine parts according to specific job requirements and specifications prior to xray.
- Operated dotpeen machines to place serial numbers on turbine parts
- Operated digital radiography machine to xray parts making sure they were in order and used computer program to verify and view parts.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Call Center Representative
USA 800
Wichita Falls, TX
11.2017 - 05.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved customer complaints and addressed emergency requests and needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Warehouse and Forklift Operator
Sealed Air Corp.
Iowa Park, TX
02.2013 - 04.2016
- Prepared forklift for daily use by refueling and recharging battery.
- Completed daily forklift safety checklists.
- Located and moved stock of products to pallets or crates to prepare for shipment and storage.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Used daily production sheets or work tickets to record number of units handled or moved.
- Built pallets and loads according to load sheets, including partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Utilized hand-held computerized system to verify shipments and identify loads for re-packing and distribution.
- Examined shipments for quality and accuracy.
- Checked items against documentation for accuracy.
- Weighed products and recorded product weight to create product labels.
- Kept accurate records of all incoming and outgoing shipments.
Office Manager
Rebath Of Texoma
Wichita Falls , TX
08.2011 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained computer and physical filing systems.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
Customer Service Manager
Atwoods Ranch & Home
Wichita Falls , TX
08.2009 - 08.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products or services to help with retention and drive sales.
- Reconciled cash receipts and authorized overrides and price changes.
Education
High School Diploma -
Windthorst High School
Windthorst, TX05.1990
Skills
- Team Player
- Age Verification
- High Energy and Stamina
- Specials Promotion and Upselling
- Workflow Coordination
- Cool Under Pressure
- Transactions and Cash Handling
- Able to Lift 30 Pounds
- Point of Sale Systems
- Relationship Building
- Customer Service and Rapport
- Warm and Friendly
- Order Accuracy and Delivery
- Multitasking and Prioritization
- Adaptable and Flexible
- Reliable and Responsible
- Wine and Liquor Service
- Valid Food Handlers Certification
- High customer service standards
Timeline
Cocktail Waitress
Comanche River Hotel And Casino
06.2019 - Current
Delivery Driver
Bite Squad Restaurant Delivery Service
02.2019 - Current
Animal Control Officer
City Of Wichita Falls
09.2018 - 02.2019
X-Ray Processor
Arconic
02.2018 - 08.2018
Call Center Representative
USA 800
11.2017 - 05.2018
Warehouse and Forklift Operator
Sealed Air Corp.
02.2013 - 04.2016
Office Manager
Rebath Of Texoma
08.2011 - 02.2013
Customer Service Manager
Atwoods Ranch & Home
08.2009 - 08.2011
High School Diploma -
Windthorst High School
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