Summary
Overview
Work History
Education
Skills
Timeline
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Deleina Sialana

Lakewood,CA

Summary

Detail oriented worker with 2 years of experience in the restaurant industry as a waitress/shift lead employee and 3 years of experience within the retail industry. Very dedicated, enthusiastic, and organized with the ability to thrive when handling multiple objectives simultaneously with a high degree of professionalism.

Overview

3
3
years of professional experience

Work History

Shift Lead

Crabstation
11.2022 - 05.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Improved team efficiency by implementing new scheduling and task management strategies.

Server

Crabshack
02.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and orderly dining area for an enjoyable guest experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Sales Associate

Forever 21
11.2019 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Unarmed Security Guard

BSIS Guard Card
02.2021

High School Diploma -

Reid High School
Long Beach
11.2019

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Problem-Solving
  • Positive Attitude
  • Staff Motivation
  • Exceptional customer service
  • Strong Work Ethic
  • Adaptable

Timeline

Shift Lead

Crabstation
11.2022 - 05.2023

Server

Crabshack
02.2022 - 10.2022

Sales Associate

Forever 21
11.2019 - 02.2021

Unarmed Security Guard

BSIS Guard Card

High School Diploma -

Reid High School

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Deleina Sialana