DELENA CARSON
Pharmacy Patient Support Representative
Lexington,KY
Summary
Dynamic leader and administrative expert from the Pharmacy Patient Support Representative team with a proven track record in patient service coordination and office administration, including HIPAA compliance. Skilled in Microsoft Office and adept at multi-tasking; recognized for enhancing patient relations and streamlining registration processes.
Overview
14
14
years of professional experience
Work History
Pharmacy Patient Support Rep (PPSR)
UK Pharmacy Refill Center
Lexington
03.2025 - Current
- Answer incoming calls from patients, caregivers, and providers
- Provide update on prescription status
- Help patients understand their medications, refill schedules, and delivery options
- Assist with prior authorizations
- Maintain detailed records of interactions and case updates
Patient Services Coordinator (PSC)
Markey Cancer Center
Lexington
10.2019 - 05.2025
- Provide exceptional customer service to patients, families, and visitors in a fast-paced healthcare environment.
- Assist with the coordination of patient services by scheduling appointments, verifying insurance eligibility, and gathering medical records.
- Adhere to HIPAA regulations when handling confidential patient information.
- Performed administrative tasks such as filing paperwork, answering phones, and organizing charts.
Patient Relations Associate (PRA)
UK Cardiology-Gill Heart Clinic
Lexington
12.2017 - 10.2019
- Assist in the development of policies and procedures related to patient relations, contributing to increased efficiency and quality of care.
- Utilize active listening techniques throughout all interactions with patients, providing them with an opportunity to be heard.
- Consistently maintained professionalism when interacting with patients in challenging situations.
- Cultivate relationships with patients, establishing trust and understanding of their needs.
Rightsource Mail Order Pharmacy Rep
Conduent
Lexington
05.2012 - 01.2017
- Team lead in prescription mail order pharmacy
- Maintain customer account information in a secure and confidential manner
- Ensure prescriptions are dispensed with the correct dosage and packaging.
- Ensure prescriptions are accurate and appropriate.
- Fill prescriptions via the mail
- Work with insurance companies.
- Follow all applicable regulations, such as those governing the dispensing of controlled substances.
- Ensure there is enough medication to meet patient demand
Education
Bachelor of Arts and Science - Liberal Studies
University of KY
05-2025
Associate of Applied Science - Business Administration
American Intercontinental University
GA01-2012
High School Diploma - undefined
Henry Clay High School
Lexington, KY01-2005
Skills
- Leadership
- Microsoft Office
- Multi-Tasking
- Schedule Coordination
- Administrative and Office Support
- Patient Needs Assessment and Referral
- Registration and Scheduling
- Office Administration
- HIPAA Compliance
Timeline
Pharmacy Patient Support Rep (PPSR)
UK Pharmacy Refill Center
03.2025 - Current
Patient Services Coordinator (PSC)
Markey Cancer Center
10.2019 - 05.2025
Patient Relations Associate (PRA)
UK Cardiology-Gill Heart Clinic
12.2017 - 10.2019
Rightsource Mail Order Pharmacy Rep
Conduent
05.2012 - 01.2017
Associate of Applied Science - Business Administration
American Intercontinental University
High School Diploma - undefined
Henry Clay High School
Bachelor of Arts and Science - Liberal Studies
University of KY