Delena Lusk
Knoxville,TN
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
Work History
Shift Lead
Red Barn Foods
11.2019 - Current
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Established positive rapport with staff members alike through strong communication skills.
Contracted Medical Courier
ProCourier Express
07.2018 - 10.2019
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Food Service Clerk
State Of Tennessee
07.2017 - 07.2018
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately handled cash transactions, ensuring balanced registers at shift end.
- Supported inventory management efforts by accurately tracking stock levels of ingredients and supplies.
Bakery/Deli Worker
Food City
08.2011 - 07.2017
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Assisted in training of new employees on company policies, procedures and processes.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized bakery/deli area.
- Ensured compliance with food safety standards by properly storing, labeling, and handling ingredients.
Education
Associate of Applied Science - History
Pellissippi State Community College
Knoxville, TN07.2015
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Technical knowledge
- Positive Attitude
- Problem-Solving
- Strong verbal and written communication
Timeline
Shift Lead
Red Barn Foods
11.2019 - Current
Contracted Medical Courier
ProCourier Express
07.2018 - 10.2019
Food Service Clerk
State Of Tennessee
07.2017 - 07.2018
Bakery/Deli Worker
Food City
08.2011 - 07.2017
Associate of Applied Science - History
Pellissippi State Community College