DeLena Moore
Henderson,NV
Summary
Hardworking and driven customer service and sales account manager with 20 years of experience in business ownership, banking insurance sales and healthcare seeking to leverage a diverse employment background to take career to the next level with a respected company by focusing on brand ambassadorship with clients through being an adaptive team player skilled at assessing the needs and solutions for customers while developing highly-effective and profitable residual relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Open Marketing Specialist
Somerpointe Resorts
11.2022 - 11.2023
- Executed over 100+ outbound calls to book travel and vacation packages in Las Vegas, Orlando and Hawaii while providing excellent customer service to create residual book of business
- Recognized on various occasions for exceeding sales goals and outstanding customized service.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Monitored trends in social media, industry, and competitive landscape to create new material
Owner/Administrator - Business Operations
Moore Essential Living AFC
07.2014 - 10.2023
- Led startup and creation of Adult Foster Care company by managing operational procedures and workflow planning.
- Managed day-to-day business operations including staffing, onboarding, administrative responsibilities and scheduled processes to streamline operations and remain in compliance with State Of Michigan..
- Trained and motivated employees to perform daily business functions and provide optimal care of clients.
- Supervised performance of 8 employees with goals of improving productivity, efficiency and cost savings.
- Analyzed client business needs and assisted in determining appropriate resources and strategies
Health Insurance Sales Agent
USHA
05.2021 - 11.2022
- Made over 200 calls daily and performed needs analysis to obtain information required to make appropriate health insurance product recommendations for over 20 clients per day.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Developed relationships with providers and networks to achieve favorable client coverage
Preferred Deposits Specialist-HR
Bank Of America
08.2018 - 05.2021
- Built residual banking relationships with high volume of lucrative clients every day with positive attitude and focused on customer satisfaction.
- Educated 50+ clients per day on bank account services and resolved client inquiries regarding statement information and account balances while deterring theft and fraud.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Property and Casualty Insurance Agent
Ameriprise Auto & Home Insurance
10.2017 - 10.2018
- Generated 25 quotes and proposals per day for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Negotiated contracts with clients to establish best coverage with appropriate pricing.
Business Banking Relationship Manager
PNC Bank
07.2012 - 06.2014
- Monitored client accounts on regular basis to identify potential problems or opportunities for improvement to build and grow their business.
- Provided guidance and advice to clients on how best to meet their short-term and long-term financial goals.
- Executed over 40 transactions daily related to loans including origination, closing, disbursement, lien release and servicing activities face to face and over phone.
Education
60+ Credit Hours - Business Management
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Digital Marketing
- Customer Research
- Business Administration
- SEO Optimization
- Sales Funnel Management
- Conversion Rate Optimization
- Client Needs Assessment
- Communications Management
- Business Development
- Time Management
- CRM Management
- Proficient in Salesforce
Certification
- Property & Casualty License - Current until August 2024
- Life & Health License-Current until August 2024
- CPR Certified-Renewed 2023
- Microsoft Office 2023
- Salesforce CRM Expert
Timeline
Open Marketing Specialist
Somerpointe Resorts
11.2022 - 11.2023
Health Insurance Sales Agent
USHA
05.2021 - 11.2022
Preferred Deposits Specialist-HR
Bank Of America
08.2018 - 05.2021
Property and Casualty Insurance Agent
Ameriprise Auto & Home Insurance
10.2017 - 10.2018
Owner/Administrator - Business Operations
Moore Essential Living AFC
07.2014 - 10.2023
Business Banking Relationship Manager
PNC Bank
07.2012 - 06.2014
60+ Credit Hours - Business Management
Kalamazoo Valley Community College
Similar Profiles
Wanda CarlileWanda Carlile
Sales/Customer Service/Marketing Coordinator at Somerpointe ResortsSales/Customer Service/Marketing Coordinator at Somerpointe Resorts
DeLena MooreDeLena Moore
Open Marketing Specialist at Somerpointe ResortsOpen Marketing Specialist at Somerpointe Resorts
Andres RamirezAndres Ramirez
Recruiting Coordinator at Somerpointe RealtyRecruiting Coordinator at Somerpointe Realty