Deleona Hosley
Las Vegas,NV
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
I am a loyal and trustworthy employee who can work alone or as part of a team. I am quick to learn and willing to adapt to any job. I am a competent, loyal, hard-working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record.
Overview
9
9
years of professional experience
Work History
Server
Applebees restaurant
Las Vegas, Nevada
06.2023 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
Server
Olive Garden Restaurant
Las Vegas , Nevada
05.2021 - 03.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
Server
Claim Jumper Restaurant
Concord, CA
03.2020 - 02.2021
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
Supervisor
KFC
Concord, California
05.2016 - 02.2020
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Some College (No Degree) - Medical Assistance
UEI College
Las Vegas, NV11-2024
High School Diploma -
Ygnacio Valley High School
Concord, California06-2016
Skills
- Point-of-sale operation
- Cash handling
- Order accuracy
- Customer service
Timeline
Server
Applebees restaurant
06.2023 - Current
Server
Olive Garden Restaurant
05.2021 - 03.2023
Server
Claim Jumper Restaurant
03.2020 - 02.2021
Supervisor
KFC
05.2016 - 02.2020
Some College (No Degree) - Medical Assistance
UEI College
High School Diploma -
Ygnacio Valley High School