Delesia Bender
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer experience manager industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
JB Medical Supply
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
Customer Lending Rep
Loan Depot
11.2021 - 09.2022
- Reviewed and processed credit applications for new customers.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
Clerk 2
DeKalb County Board Of Health
04.2018 - 07.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Input data into spreadsheets and databases.
Business Office Manager
Pars Cars Sales
12.2015 - 04.2017
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Southern Crescent Technical College
Griffin, GASkills
- Inputting Claims
- Data Evaluation
- Call Centers
- Good Communication Skills
- Customer Service
- Microsoft Office
- Invoice Preparation and Processing
Timeline
Customer Service Specialist
JB Medical Supply
05.2023 - Current
Customer Lending Rep
Loan Depot
11.2021 - 09.2022
Clerk 2
DeKalb County Board Of Health
04.2018 - 07.2019
Business Office Manager
Pars Cars Sales
12.2015 - 04.2017
GED -
Southern Crescent Technical College
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