Summary
Overview
Work History
Education
Skills
Timeline
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Deleta Thomas

Portland,ME

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

27
27
years of professional experience

Work History

Online Digital Shopper

Wamart Supercenter
12.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Service Repair Technician

ClockWork Innovative Solutions
02.2017 - 05.2018
  • Inspection , Repair , Calibration and test of various electronic physical therapy equipment devices. (Manufacturers included were Chattanooga Group / DJO , Dynatronics , and Mettler ).
  • Created invoices for repairs and orders, Issued Purchase orders to vendors for parts or drop shipment orders and processed payments using Quickbooks . 
  • Filled orders made on the website using cart manager or amazon . 
  • Shipping and receiving .
  • Technical phone support .

Quality Technician

Gestamp
08.2010 - 11.2015
  • Inspect, report, tag, document and contain any issues found in either in assembly, stamping, and welding of various metal stamping parts for customers such as Volkswagon , Mercedes , Ford, and also caskets to other team members and management. 
  • Calibrate and clean test fixtures and measurement tools.
  • Updated Inspection, quality alerts and packaging instructions.
  • ISO/TS 16949 certified internal auditor. 
  • Trained new hire quality technicians for stamping and assembly positions . 
  • SAP .

Production-Service Repair Tech

DJO/ Chattanooga Group
02.1998 - 03.2010
  • Assembly , calibration, test, and repair of various electronic physical therapy devices. 
  • Updated bill of materials needed for assembly of product. 
  • Reported defects or issues to other team members and management.
  • Maintained a 100% or higher efficiency in production time. 

Education

GED -

Chattanooga State Community College
Chattanooga, TN
1999

Skills

  • Measuring expertise
  • In-depth OSHA knowledge
  • Production procedures
  • Exceptional organizational skills
  • ISO/TS 16949 Certified Internal process auditing
  • Reporting skills
  • Shipping logistics
  • Prioritizing Orders
  • Customer Relations
  • Heavy Lifting
  • Flexible Schedule
  • Purchase Recommendations

Timeline

Online Digital Shopper

Wamart Supercenter
12.2023 - Current

Service Repair Technician

ClockWork Innovative Solutions
02.2017 - 05.2018

Quality Technician

Gestamp
08.2010 - 11.2015

Production-Service Repair Tech

DJO/ Chattanooga Group
02.1998 - 03.2010

GED -

Chattanooga State Community College

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Deleta Thomas