Lena Fairbanks
Deer River,MN
Summary
Dynamic professional with expertise in online order processing and customer service, honed at Walmart. Excelled in maintaining high satisfaction ratings through accurate order fulfillment and relationship building. Proven track record in accurate money handling and prioritizing orders, enhancing efficiency and customer loyalty. Adept at leveraging product knowledge to drive sales and meet business goals.
Overview
3
3
years of professional experience
Work History
Online Digital Shopper
Walmart
05.2025 - 09.2025
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Cashier
Super One Foods
04.2022 - 09.2022
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Deer River High School
Deer River, MNSkills
- Returns management
- Accurate money handling
- Sales proficiency
- Online order processing
- Sales expertise
- Relationship building
- Product knowledge
- Verifying order accuracy
- Planning and organization
- Payment processing
- Verbal and written communication
- Physical stamina
- Heavy lifting
- Attention to detail
- Product awareness
- Customer service
- Flexible schedule
- Prioritizing orders
- Strong interpersonal skills
Timeline
Online Digital Shopper
Walmart
05.2025 - 09.2025
Cashier
Super One Foods
04.2022 - 09.2022
Deer River High School
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