Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
BusinessAnalyst
Ysmael Chirinos Montes

Ysmael Chirinos Montes

Smyrna,TN

Summary

Possessing positive and supportive demeanor, known for being adaptable and customer-focused. Knowledgeable about online retail trends and digital tools, including familiarity with e-commerce platforms and data analysis. Capable of enhancing customer satisfaction and driving sales through personalized and efficient digital shopping experiences.

Professional with strong background in digital shopping and e-commerce. Skilled in analyzing consumer behavior, optimizing online experiences, and leveraging data to drive sales. Strong focus on team collaboration and delivering results, adapting seamlessly to changing needs. Expertise includes digital marketing, customer engagement, and effective communication. Reliable, flexible, and goal-oriented.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Digital Shopper

Walmart
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
  • Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Back Yard Driver

Walmart
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Improved yard efficiency by implementing proper time management and organizational skills.
  • Informed supervisor and shipping lead about shipping concerns to avoid backups.
  • Promoted a clean workspace through proactive litter removal and general upkeep of the yard area.
  • Safely operated yard trucks, minimizing accidents and damage to property or equipment.
  • Streamlined loading and unloading processes for faster turnaround times, reducing downtime.
  • Enhanced workplace safety through consistent adherence to company policies and procedures.
  • Assisted in warehouse organization, ensuring optimal space utilization and easy access to materials.
  • Effectively communicated with dispatchers, coordinating timely pickup and delivery of freight.
  • Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
  • Placed forklifts under units, pallets and products for transportation to designated areas.
  • Fostered a culture of safety awareness among colleagues through regular discussions about best practices in hazard prevention and mitigation strategies.
  • Increased accuracy in trailer placement by carefully following instructions from supervisors or dispatchers.
  • Supported warehouse operations by moving trailers to appropriate dock doors for efficient loading and unloading processes.

Delivery Driver

Amazon
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
  • Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

Maestría En Educación Superior - College Professor

Universidad De Carabobo
Valencia, Carabobo. Venezuela
08.2012

Master On Business Administration - Accounting And Finance

Universidad De Carabobo
Valencia, Carabobo. Venezuela
05.2010

Skills

  • Returns management
  • Customer service
  • Customer relations
  • Decision-making
  • Delivery management
  • Planning and organization
  • Verifying order accuracy
  • Documentation and reporting
  • Verbal and written communication
  • Delivery organization
  • Order coordination
  • Car maintenance
  • Delivery procedures
  • Strong interpersonal skills
  • Deadline driven
  • Vendor engagement
  • Strong work ethic
  • Problem-solving
  • Excellent communication
  • Multitasking and organization
  • Teamwork and collaboration
  • Creative thinking
  • Administrative support
  • Shipping and receiving packages
  • Valid Driver's license
  • Returns management
  • Returns management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual
English
Professional Working
Italian
Elementary

Timeline

Digital Shopper

Walmart

Back Yard Driver

Walmart

Delivery Driver

Amazon

Maestría En Educación Superior - College Professor

Universidad De Carabobo

Master On Business Administration - Accounting And Finance

Universidad De Carabobo
Ysmael Chirinos Montes