Delfino Mack Jr
Atlanta,GA
Summary
Dedicated and service-driven hospitality professional with over 10 years of progressive experience in high-volume restaurant environments. Proven ability to lead teams, streamline operations, and deliver exceptional guest experiences. Adept at fostering team collaboration, maintaining operational excellence, and ensuring consistent customer satisfaction. Currently excelling as General Manager at Fred’s Meat and Bread.
Overview
10
10
years of professional experience
Work History
General Manager
Fred’s Meat and Bread
11.2024 - Current
- Oversee day-to-day operations of a fast-paced, high-quality eatery specializing in craft sandwiches and classic American fare.
- Manage scheduling, inventory, vendor relations, and financial reporting.
- Lead and develop a dynamic team of 20+ staff members to ensure exceptional customer service and operational efficiency.
- Drive revenue growth through strategic planning, customer engagement, and marketing efforts.
- Maintain health and safety compliance and uphold brand standards.
- Increased revenue by 10% weekly in first 3 months of employment
Assistant General Manager
West Egg Café
03.2021 - 11.2024
- Supervised front-of-house operations at one of Atlanta’s busiest brunch spots.
- Trained, coached, and evaluated staff to maintain top-tier service standards.
- Implemented scheduling systems and improved floor efficiency, leading to a 15% increase in table turnover rate.
- Resolved customer concerns with professionalism, ensuring guest satisfaction and repeat business.
Server
West Egg Café
08.2018 - 03.2021
- Delivered prompt, friendly, and knowledgeable service in a high-volume setting.
- Built strong rapport with guests, contributing to regular clientele and positive online reviews.
- Expertly handled order accuracy, upselling, and multitasking under pressure.
Food Runner
West Egg Café
02.2015 - 08.2018
- Supported servers by ensuring timely and accurate food delivery to tables.
- Maintained clean and organized service stations and assisted with guest needs.
- Developed in-depth knowledge of menu items and coordinated with kitchen staff to meet quality standards.
Education
Computer And Information Sciences
Savannah State University
Savannah, GAAssociate of Arts - Audio Engineering And Music Composition
SAE Institute Atlanta
Atlanta10-2016
Skills
- Team Leadership & Staff Development
- Customer Service Excellence
- Operations Management
- Scheduling & Inventory Control
- Conflict Resolution
- Training & Onboarding
- POS Systems (eg, Heartland)
- Health & Safety Compliance
- Serv Safe Certified
- Service quality improvement
- Team player
- Payroll
Timeline
General Manager
Fred’s Meat and Bread
11.2024 - Current
Assistant General Manager
West Egg Café
03.2021 - 11.2024
Server
West Egg Café
08.2018 - 03.2021
Food Runner
West Egg Café
02.2015 - 08.2018
Computer And Information Sciences
Savannah State University
Associate of Arts - Audio Engineering And Music Composition
SAE Institute Atlanta
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