Delia Berry
Terry,MS
Summary
Technology-inclined professional possesses strong background in troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Minact Inc.
08.2023 - Current
- Break fix all technical issues, answer incoming calls for technical assistance. Troubleshoot network issues. Inspect, maintain, service, clean, decommission and repair inventory equipment.
- Asset inventory control
- Maintain and created on boarding checklist for hardware/software installation
- Keep up with all software, keep up with all software renewals
- Accurately resolve all customer inquiries received via email, written correspondence, phone, or system queues and instant messages in a timely manner.
- Remote desktop
- Unlock, Create user and computer accounts.
- Stage images for computers and run all updates.
- Acumatica Administrator for Accounting software
- Reset/Upload Okta verify MFA, download app for users
- Sharepoint Administrator, Microsoft Administrator, Proofpoint administrator, Norton antivirus Administrator, Account management administrator, Access provisioning/account deactivation/wipe for leavers
- In charge of providing SOC2 reports to auditors two times a year
IS PC Technician
St Dominic Hospital
01.2019 - 01.2023
- Break fix all technical issues with the hospital computer systems software, and troubleshoot network issues including all computers, laptops, Thin clients, all-in-ones, WOW carts, printers, hand scanners, desk scanners and arm band scanners.
- Inspect, maintain, service, clean, decommission and repair inventory equipment.
- Unlock, Create user and computer accounts for over 8000 users.
- Stage images for computers and run all updates.
- Accurately resolve all customer inquiries received via email, written correspondence, phone, or system queued request and instant messages in a timely manner.
- Staging IPads, Iphones users and access
IT Technician
Methodist Rehab
02.2019 - 02.2020
- Break fix all technical issues with the hospital computer systems software, and troubleshoot network issues including all computers, laptops, Thin clients, all-in-ones, WOW carts, printers, hand scanners, desk scanners and arm band scanners.
- Inspect, maintain, service, clean, decommission and repair inventory equipment.
- Accurately resolve all customer inquiries received via email, written correspondence, phone, or system queued request and instant messages.
Helpdesk Analyst
Community Bank
07.2017 - 02.2019
- Create, disable and new account and applications in Active Directory.
- Create, add, remove, update users, and manage Resource mailboxes and Distributions group in Microsoft Exchange.
- Disable/delete/manage user accounts in Active directory for over 300 users.
- IBM database, AS400 configuration, troubleshooting and maintenance; Deploying, upgrading Jack Henry software.
- Accurately resolve all customer inquiries received via email, written correspondence, phone, or system queued request.
- Assist with bank risk strategies by performing verifications and reporting real time circumstances that indicate a high potential for fraudulent activity.
- Service printers (HP, Kyocera, etc.), vertex printers, VOIP phones, Surface Pro laptops, Cell phones (iPhone, Androids) Microsoft Exchange Server, Windows 7 and Windows 10.
- Windows, Office and telecommunication and office technology maintenance.
System Specialist Administrator
USDA - FSIS / GDIT , Sotera Defense Solutions
02.2009 - 07.2017
- Lead Account management Support: Onboard, trained, update new processes, and Supervised staff to take on the duty of account management using Microsoft Exchange with knowledge of adding, deleting modifying user accounts, resource mailbox and distribution groups according to the USDA guidelines.
- Reset passwords for software, enabled passwords. Giving access to software and hardware. Creating accounts for access to software and hardware.
- Off boarding accounts end-to-end
- Manage Bitlocker, Safeboot and Cell phone/Blackberry Admin console.
- Answer troubleshoots and close calls in a timely manner, usually within one day.
- Activate, troubleshoot internet, intranet, VPN, Blackberry, iPhone tethering and wireless devices and install MiFi wireless cards.
- Install Blackberry’s/ iPhone and blackberry software.
- Clean hard drives from computers/laptops for redeployment to other entities.
- Prepare and organize office and surplus inventory for mass computer upgrade.
- Troubleshoot, repair, and install laser printers.
- Enforce the Implementation of Viruses, Trojan and Mal-ware software for the elimination of virus on the Network.
- Install CAT5/6e network cabling.
Education
Network Engineering/Business & Computer Technology/Desktop Publishing
Virginia College
Diploma - undefined
McComb High School
Skills
- Support ticket management
- Technical service support
- Client support
- Remote troubleshooting
Certification
- MCP Microsoft Certified Professional
- New Horizons Certification: Maintaining and Troubleshooting OS
- New Horizons Certification: Supporting Windows Image
Timeline
IT Support Specialist
Minact Inc.
08.2023 - Current
IT Technician
Methodist Rehab
02.2019 - 02.2020
IS PC Technician
St Dominic Hospital
01.2019 - 01.2023
Helpdesk Analyst
Community Bank
07.2017 - 02.2019
System Specialist Administrator
USDA - FSIS / GDIT , Sotera Defense Solutions
02.2009 - 07.2017
Diploma - undefined
McComb High School
Network Engineering/Business & Computer Technology/Desktop Publishing
Virginia College