Jennifer Taylor
Columbus
Summary
Aspiring EMT eager to leverage volunteer first aid experiences and a strong commitment to patient care in a fast-paced emergency environment. Seeking to gain professional experience and develop skills to further contribute to community health. Dedicated and compassionate individual seeking an entry-level position to apply strong interpersonal and critical thinking skills. Eager to gain hands-on experience in emergency medical services and contribute to a dynamic team.
Overview
9
9
years of professional experience
Work History
Payroll Support
DHL
01.2024 - 10.2025
- Responsible for employee account issues (account registration, password resets)
- Input data from time sheet production records
- Balanced payroll runs, producing federal state and local tax payments
- Managed daily phone calls answering employee questions and troubleshooting
Payroll Liaison
UPS
01.2023 - 01.2024
- Responsible for correcting pay errors (overpayment, underpaid, overtime, holidays, etc.)
- Managed 100+ UPS Hub Centers with a team of 4
- Helped UPS employees with company benefits
- Provided technical support for UPS Hub Centers
- Trained new hires on payroll processing systems
Payroll Operations Coordinator
Chipotle
01.2022 - 01.2023
- Responsible for supporting the daily operational support of payroll for Chipotle employees
- Provided technical and functional support to the HR/Payroll business teams
- Provided technical and functional support to Chipotle employees
Account Manager
Lower.com
01.2020 - 01.2022
- Made over 700+ outbound calls
- First point of contact with customers
- Gain interest over phone and transfer over to loan advisor to review option
Customer Service Representative
Contactus
01.2019 - 01.2020
- Answer and direct 60+ calls daily, with goals including selling goods, for Belk.com, managing customer accounts, responding to service queries, and cancelling accounts.
- Trained 3 people in using Avaya (customer service software) as well the basic duties and how to conduct calls.
- Received a 90% average customer satisfaction.
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and upper management.
Customer Service Representative
Teleperformance
01.2017 - 01.2019
- Answered and directed calls for AnnTaylor.com, managed accounts, and canceled accounts.
- Received 89% average customer satisfaction winning 'Employee of the Month' in September 2018.
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and upper management.
Education
High School Diploma -
Westerville South High School
Skills
- Excellent communication skills
- Customer service
- 65 WPM Typist
- Avaya
- Demandware
- Motion
- ADP
- Workday
- Microsoft Office - Word
- Microsoft Office - Excel
- Payroll administration
- Data entry
- Tax compliance
- Salary reconciliation
- Payroll processing
- Customer relationship management
- Team leadership
- Conflict resolution
- Problem solving
- Effective communication
- Attention to detail
- Employee training
- Technical support
- Time management
- Benefits administration
- Payroll support
- Support networks
- Facility management support
- Payroll tax experience
- Payroll submission
- Child support calculations
- Payroll tax adjustments
- Payroll discrepancies
- Clerical support
- Production support
- Support ticket management
- Kronos workforce payroll
- Retailer support
- Registration support
- Staff support
- Employment support
- Bi-weekly payroll management
- Payroll tax filings
- Support customers
- Data entry accuracy
- Team collaboration
- Teamwork and collaboration
- Map reading
- Multitasking and prioritization
- Problem-solving
- Computer skills
- Works Well Under Pressure
Timeline
Payroll Support
DHL
01.2024 - 10.2025
Payroll Liaison
UPS
01.2023 - 01.2024
Payroll Operations Coordinator
Chipotle
01.2022 - 01.2023
Account Manager
Lower.com
01.2020 - 01.2022
Customer Service Representative
Contactus
01.2019 - 01.2020
Customer Service Representative
Teleperformance
01.2017 - 01.2019
High School Diploma -
Westerville South High School