Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delia Garcia

Palm Coast,FL

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Amazon
03.2020 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dispatcher

PRIME EFS
01.2016 - 01.2019
  • Costumer service -answering multiple phone lines -data entry -schedule delivery for customer -dispatch drivers according routes -Assin routes -follow up calls to the costumer to assure great costumer service -interview for potential driver -scheduling driver for next day -helping with payroll and drivers commission

Dispatcher

FGO Logistics
01.2015 - 01.2016
  • Costumer service -answering multiple phone lines -data entry -schedule delivery for customer -dispatch drivers according to the incoming orders -follow up calls to the costumer to assure great costumer service -made sure all pods were properly done

Dispatcher

TWD Logistics
01.2014 - 01.2015
  • Costumer service -answering multiple phone lines -data entry -schedule delivery for customer -dispatch drivers according the routes -follow up calls to the costumer to assure great costumer service -monitoring driver throughout the day

Education

High School Diploma -

Smithfield-Selma High School
Smithfield, NC
2016

Skills

  • Bilingual
  • Very social
  • Great temper
  • Multi task
  • Software Installation
  • System Configuration

Timeline

Customer Service Representative

Amazon
03.2020 - 07.2024

Dispatcher

PRIME EFS
01.2016 - 01.2019

Dispatcher

FGO Logistics
01.2015 - 01.2016

Dispatcher

TWD Logistics
01.2014 - 01.2015

High School Diploma -

Smithfield-Selma High School
Delia Garcia