Nicole McKinnon
Summary
I am a dedicated and service-oriented individual with a passion for assisting others. With a confident, helpful, and patient approach to my work, I consistently strive to deliver exceptional service and foster positivity in any environment. I pride myself on my integrity, dependability, and strong work ethic, ensuring that I meet the highest standards of professionalism and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Piedmont Airlines
05.2025 - Current
- Assisted passengers with check-in procedures and boarding processes, ensuring efficiency and adherence to airline policies.
- Resolved customer inquiries and complaints promptly, enhancing overall passenger satisfaction and loyalty.
- Provide accurate flight information to passengers, including delays, gate changes, and cancellations.
- Ensure that all customer interactions are compliant with airline safety and security procedures.
Ramp Agent
Piedmont Airlines
06.2024 - 05.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
Retail Sales Representative
Rhino Media Inc.
09.2023 - 05.2024
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Answered customers' questions regarding products, prices, and availability.
Education
Completed Forty-Six Credit Hours. -
CALHOUN COMMUNITY COLLEGE
Tanner, AL12.2021
Received An Advanced Diploma From WMHS. -
WEST MORGAN HIGH SCHOOL
Trinity, AL05.2019
Skills
- Assertive leadership
- Conflict Resolution
- Critical thinking
- Bilingual
- Communication/public relation skills
- Goal-oriented work ethic
- Enthusiastic
- Patience
- Customer Service
- Safety Procedures
- Cultural Awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Piedmont Airlines
05.2025 - Current
Ramp Agent
Piedmont Airlines
06.2024 - 05.2025
Retail Sales Representative
Rhino Media Inc.
09.2023 - 05.2024
Completed Forty-Six Credit Hours. -
CALHOUN COMMUNITY COLLEGE
Received An Advanced Diploma From WMHS. -
WEST MORGAN HIGH SCHOOL
References
- Luis Crisantos, 256-429-8422, giovanni.crisantos@gmail.com
- Aiden King, 256-337-8348, aidenking.bus@gmail.com
- Connie Rocker, 808-321-8590, concepcion.naputi@aa.com