Delia Garcia
Delano,CA
Summary
I am a person that's willing to learn and help our community. I have many years of experience in the medical field. I have a warm personality. I also have great communication skills in Spanish and English.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Central Valley Surgical Specialist / Renew Med Spa
Delano, CA
12.2022 - Current
- Lead Medical Receptionist
- Inform patient about copay or out of pocket payments.
- Scan all Demographic and insurance information into our system.
- Schedule all consultations, f/u, surgeries, laser and esthetician appointments.
- Medical Records of both Medical and aesthetics information.
- Applied knowledge of medical terminology.
- Bilingual in Spanish and English.
- Confirmed all appointments for Medical and Cosmetic clinic.
- Verified, updated and entered patient information into system.
- Answer multi-phone line to the correct personnel.
- Fill out all disability
Medical Receptionist
Delano Surgical Group
Delano, CA
12.2008 - 12.2022
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Gathered, transcribed and typed medical information into charts.
- Straightened up waiting room to maintain neat and organized space.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Help support physician with minor procedures when it is needed, with that I prep rooms for incoming patients.
- Informed patients of financial responsibilities prior to rendering services.
Medical Receptionist
Advance Gastroenterology
Delano, CA
06.2008 - 12.2008
- Compiled physical and digital documents, charts and reports.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Medical Receptionist
Dr. Alvaro Caceres
Delano, CA
08.2005 - 06.2008
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Straightened up waiting room to maintain neat and organized space.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collecting copays.
- Record keeping of all immunizations records to the state, and immunizations books.
Education
Certifícate -
North Kern Vocational
Diploma -
Delano High School
Skills
- Multitasking
- Bilingual in Spanish and English
- Medical terminology
- Multi-phone lines
- HIPAA Guidelines
- Organization
- Time management
- Computer Proficiency
- Patient scheduling
- Medical records management
- Insurance verification
- Electronic health records
- Customer relationship management
- Financial processing
- Effective communication
- Problem solving
- Attention to detail
- Appointment setting
- Reminder calls
- Payment collection
Certification
- BLS Provider, American Heart Association, 10/01/23
- Medical Receptionist, North Kern Vocational, 06/01/00
Languages
English
Spanish
References
- Karim Zahriya, Office@delanosurgical.com
- Jenny Rivera Uresti, 661-586-9516
- Angelica Valdovinos, arvaldovinos@ymail.com
Timeline
Medical Receptionist
Central Valley Surgical Specialist / Renew Med Spa
12.2022 - Current
Medical Receptionist
Delano Surgical Group
12.2008 - 12.2022
Medical Receptionist
Advance Gastroenterology
06.2008 - 12.2008
Medical Receptionist
Dr. Alvaro Caceres
08.2005 - 06.2008
Certifícate -
North Kern Vocational
Diploma -
Delano High School