Kaira Rodriguez
Orange,USA
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Texas Pulmonary
Nederland, TX
02.2026 - 04.2026
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Supported billing processes by verifying insurance information and patient data.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
Medical Receptionist
Port Arthur chiropractor
10.2025 - 01.2026
- Managed patient check-ins and scheduled appointments efficiently.
- Answered phone calls and addressed patient inquiries promptly and professionally.
- Coordinated communication between medical staff and patients effectively.
- Processed insurance claims and verified patient eligibility for services.
- Assisted patients with form completion and directed them to appropriate services.
- Collaborated with team members to streamline office operations continually.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
RECEPTIONIST
Airport Inn Nederland
Nederland, USA
06.2021 - 03.2025
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
- Used clerical abilities to support needs of office staff and administrative team members.
- Cultivated warm and welcoming atmosphere consistent with brand values.
- Served as first point of contact for new and returning visitors.
- Prioritized workload independently to reliably meet deadlines.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Stocked break rooms and copy rooms with essentials and inventory.
- Received guest complaints and reported to manager.
- Operated POS system, processed transactions and issued receipts.
- Updated and managed digital and physical office records.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Accepted incoming mail and routed to appropriate staff.
- Monitored visitor access and issued visitor passes according to security protocols.
- Managed multi-line phone system, efficiently handling incoming calls and routing them to the correct extensions.
- Assisted in maintaining a clean and organized reception area to ensure a positive first impression for guests.
- Provided basic information about the company's services and operations to inquirers.
- Maintained a detailed log of all incoming calls, messages received, and visitor enquiries.
- Verified visitor identity by checking guest passes and ID.
- Calculated and quoted rates for customers and documented choices using internal system.
- Advised clients and personnel of significant changes in policies or services.
- Acknowledged arrival of guests to reception area with eye contact and proper greeting.
- Answered telephone calls to provide information, take messages and set up appointments.
PHONE SALES REPRESENTATIVE
Cricket Wireless
Orange, USA
01.2024 - 07.2024
- Achieved monthly sales targets through persuasive communication.
- Enhanced product knowledge through continuous training sessions.
- Collaborated with the marketing team to refine call lists based on target demographics.
- Handled customer objections and provided solutions to meet their needs.
- Monitored and reported on competitor activities gleaned from conversations with customers.
- Ensured compliance with telemarketing laws and regulations during calls.
- Educated customers about products and services over the phone.
- Participated in team meetings to share best practices and improve performance.
- Followed scripts to deliver sales pitches effectively.
- Utilized customer feedback to improve call strategies and techniques.
- Adapted communication style to match different customer personalities and needs.
- Explained products and answered questions to encourage customers to complete purchases.
- Built immediate connections with prospective customers, creating trust by explaining offerings and answering questions.
Education
High School -
Bridge City High School
Bridge City, TXSkills
- Customer service
- Multitasking
- Relationship building
- Attention to detail
- Teamwork
- Positive attitude
- Adaptability
- Performance tracking
- Data entry efficiency
- Account updates
- Serve customers
- Multitasking capacity
- Detail orientation
- Bilingual communication
- Appointment scheduling
- Insurance verification
- Data entry
Languages
Spanish, Fluent
Timeline
Medical Receptionist
Texas Pulmonary
02.2026 - 04.2026
Medical Receptionist
Port Arthur chiropractor
10.2025 - 01.2026
PHONE SALES REPRESENTATIVE
Cricket Wireless
01.2024 - 07.2024
RECEPTIONIST
Airport Inn Nederland
06.2021 - 03.2025
High School -
Bridge City High School