Delia Guerra
Corpus Christi,TX
Work Preference
Summary
Practice operations professional with hands-on leadership in outpatient clinic management, staff supervision, laboratory operations, compliance, and multi-facility care coordination. Proven ability to oversee daily clinical workflows, supervise and train clinical staff, manage vendor relationships, improve patient flow, support billing accuracy, and implement compliance-driven process improvements. Experienced in coordinating care across 25+ facilities while supporting high-volume outpatient services. CCMA with formal education in Healthcare Management and Healthcare Administration. Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
Wound Technician / Practice Operations Lead
Bona Fide Medical Wound + Wellness
Corpus Christi & Rockport, TX
05.2023 - Current
- Direct daily outpatient practice operations, including clinical workflows, laboratory services, staff coordination, and post-acute care processes.
- Implemented and manage in-office phlebotomy services in partnership with Quest Diagnostics and LabCorp, supporting approximately 25% of total clinic patient volume.
- Oversee laboratory and care coordination workflows for 10+ patients daily, ensuring timely processing, documentation accuracy, and follow-up.
- Coordinate care across 25 hospitals, rehabilitation facilities, and skilled nursing facilities using Excel-based operational trackers.
- Supervise and serve as primary operational lead for 2 Medical Assistants and 1 LVN, overseeing onboarding, workflow adherence, training, and documentation standards.
- Serve as liaison between providers, laboratories, infusion services, home health agencies, pharmacies, and vendors to ensure seamless patient care.
- Resolve ICD-10 billing and documentation issues, supporting charge accuracy and reducing delays in reimbursement.
- Coordinate IV antibiotic therapy logistics, including PICC and midline placement, across inpatient and outpatient settings.
Wound Care - Hyperbaric Technician
WoundCentrics
Corpus Christi, TX
01.2022 - 04.2023
- Conducted thorough assessments of wound conditions to determine appropriate care plans.
- Assisted in applying advanced wound care treatments and dressings for optimal healing.
- Educated patients and families on wound care procedures and self-management techniques.
- Collaborated with healthcare teams to develop individualized treatment strategies for complex cases.
- Operated hyperbaric chambers to ensure patient safety and compliance with protocols.
- Monitored vital signs during treatments to identify potential complications.
- Documented treatment records accurately to maintain regulatory compliance and continuity of care.
- Reduced treatment complications by promptly recognizing and addressing potential contraindications or adverse reactions associated with hyperbaric oxygen therapy.
- Cleaned and sterilized instruments, equipment and surfaces.
Education
Associate of Applied Science - Healthcare Administration
Healthcare Management
Corpus Christi, TX03.2026
Skills
- Outpatient service coordination
- Team leadership
- Regulatory compliance
- Interdisciplinary care management
- Strong attention to detail
- Effective multitasking
- Client support
- Quality assurance
- Documentation expertise
- Team development
- Proactive risk assessment
- Inventory monitoring
Personal Information
Title: CCMA
Practice Management Compliance Quality Leadership
- Led development of a clinic-wide Medical Spanish Training & Compliance Program aligned with Joint Commission and CMS requirements.
- Created and implemented JC/CMS compliance crosswalks, interpreter escalation policies, staff training materials, and competency validation tools.
- Standardized bilingual patient education materials across wound care and orthopedic services to improve patient comprehension and documentation consistency.
- Implemented teach-back documentation standards and defined interpreter escalation criteria to support quality assurance and risk mitigation.
- Designed and executed a 90-day operational rollout plan integrating onboarding, training, and ongoing staff competency tracking.
- Implemented revised patient check-in procedures to minimize wait times and improve patient flow and clinic efficiency.
- Entrusted with scheduling and coordinating clinic in-services, including hands-on orthopedic casting and splinting training and phlebotomy training.
Languages
English
Native or Bilingual
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Association of Hispanic Nurses
- National Association of Orthopedic Medical Assistants
- Undersea and Hyperbaric Medical Society
Certification
- Certified Clinical Medical Assistant
Timeline
Wound Technician / Practice Operations Lead
Bona Fide Medical Wound + Wellness
05.2023 - Current
Wound Care - Hyperbaric Technician
WoundCentrics
01.2022 - 04.2023
Associate of Applied Science - Healthcare Administration
Healthcare Management