Delia Ramos
Fort Worth,TX
Summary
Efficient housekeeper successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service.
Bilingual person and familiar with wide range of housekeeping duties and cleaning equipment. Motivated to get job done with little direction.
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
17
17
years of professional experience
Work History
Supervisor Assistant
Service Master Incorporated
05.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Housekeeper Porter
American Landmark Apartments
10.2021 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Verified cleanliness and organization of storage areas and carts.
Housekeeper
Pegasus Senior Living
Fort Worth, TX
06.2019 - 10.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed waste paper and other trash from premises to designated area.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Verified cleanliness and organization of storage areas and carts.
- Kept building entryway glass clean and polished for professional presentation.
- Used Type and Type chemicals to disinfect floors, counters and furniture.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Dusted picture frames and wall
- Established and maintained clean and comfortable environments in Type buildings by vacuuming, cleaning windows and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Dusted picture frames and wall hangings with cloth.
Office Administration Assistant
Orient Home Care Services Inc.
Duncanville , TX
01.2015 - 10.2018
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked on payroll and billing
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized all new hire, security and temporary paperwork.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Managed smooth processing of all paperwork to support office productivity.
Recruiter Coordinator/ Office Admin Assistant
American Skill Personell
North Richland Hills, TX
08.2007 - 07.2009
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Transferred and directed phone calls, guests and mail to correct staff members.
Education
Paschal High School
Fort Worth, TX1998
Skills
- Fluent in english/spanish
- Housekeeping
- Residential Cleaning
- Exceptional Time Management
- Quality Control Guidelines
- Team work
- Cleaning techniques
Timeline
Supervisor Assistant
Service Master Incorporated
05.2023 - 08.2024
Housekeeper Porter
American Landmark Apartments
10.2021 - 03.2023
Housekeeper
Pegasus Senior Living
06.2019 - 10.2021
Office Administration Assistant
Orient Home Care Services Inc.
01.2015 - 10.2018
Recruiter Coordinator/ Office Admin Assistant
American Skill Personell
08.2007 - 07.2009
Paschal High School