Delia Romero
Katy
Summary
Dynamic professional with over 19 years of experience in conflict resolution, customer communications, and customer service, complemented by a strong commitment to excellence. Proven ability to leverage skills in customer service roles to enhance client satisfaction and drive operational success. Accomplished Assistant Director with specialized expertise in program management and special projects, alongside a solid background in financial administration and training. Demonstrated success over 8 years in the childcare sector, showcasing dedication to fostering positive environments and achieving impactful outcomes.
Overview
16
16
years of professional experience
Work History
Assistant Director/Childcare Center Director
Children's Lighthouse of Elyson
03.2021 - Current
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Develop strong relationships with parents and staff.
- Planned and executed successful special events, such as open houses, and parent-teacher conferences.
- Scheduling staff.
- Dealing with parents complaints if director is unavailable (Conflict resolution)
- Oversight of all students files and binders.
- Manage all the parents accounts and balance.
- Processing payments.
- Assist with incoming calls and visitors.
- Make monthly menu and newsletter
- Tour new potential parents.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Director
The Learning Experience
01.2022 - 03.2023
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Operated under licensing guidelines to protect health, safety and well-being of children.
Assistant Director
KIDS R KIDS
07.2017 - 01.2021
- Supports company policies, procedures and systems to ensure safe, healthy environment in compliance with company and State Standards at all times
- Specific procedures of critical compliance are but not limited to: release procedures, sign in and out, medication, bus run/field trip procedures
- Participates responsibly in marketing and special events including open house, trainings, parent meetings, staff meetings and corporate events
- Manages, supports and follows budget in compliance with corporate guidelines
- Update and maintain student files and enrollment packets with completed registration forms, payment information, and medical records
- Be available to answer questions, assist families, and direct concerns as needed to Director.
- Process payments
- Staff training and write-ups with director
- Dealing with parents complaints if director is unavailable
- Conflict resolution with parents.
- Supply ordering and making menus for the months.
Sales Rep
Crate and Barrel
09.2015 - 03.2017
- Maximize company sales growth and profitability by assisting with all office activities and procedures in order to deliver an engaged experience to every customer, every time
- Maintain an awareness of all product Knowledge, intranet communications, current advertising, promotions and catalogues, and the status of merchandise
- Maintain an awareness of all available resources, including customer service standards and guidelines, as well as additional furniture resources, as applicable
- Complete and process phone sales orders and book all deliveries, both local and long distance
- Coordinate with Distribution Centers and vendors regarding return and repair authorization and chargebacks
- Process all customer correspondence and returns and credits, including UPS returns and breakage cards
- Answer all telephone calls immediately and courteously
- Perform all follow-up communication with the customer, and respond to customers within the time frame promised
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
- Communicate on a regular basis with the sales manager or customer service lead concerning all aspects of customer service issues
- Communicate effectively and efficiently with all company associates in both written and verbal form
- Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
- Provide clients with estimates of the costs of advertising products or services
- Locate and contact potential clients to offer advertising services
- Process all correspondence and paperwork related to accounts
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.
Customer Service
Neiman Marcus
11.2009 - 12.2012
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Answer phones and transfer to the right departments
- Taking credit card payment and addressing issues on their accounts
- Establish New Account Promotions and Online Data Entry on Oracle's PeopleSoft Enterprise
- Provide faxing and telephone assistance and assistance online and catalog returns/refunds
- Knowledge of Audit Works and cash office
- Responsible for handling the daily use of the Credit Systems
- Take care of animals in the sick room and new arrivals
- Clean animals and fish cages
- Feed all the animals
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Greet all customers.
Education
No Degree - Teaching And Accounting
UNION COUNTY COLLEGE
Union, NJ05.2010
High School Diploma -
UNION HIGH SCHOOL
Union, NJ06.2009
Skills
- Procare
- Microsoft Excel
- Microsoft word
- Telephone Technique
- Customer Satisfaction
- Staff Management
- Task delegation
References
Cristian Gonzalez, 346-307-2647, Cgonzalez27222@gmail.com, Co worker
Timeline
Assistant Director
The Learning Experience
01.2022 - 03.2023
Assistant Director/Childcare Center Director
Children's Lighthouse of Elyson
03.2021 - Current
Assistant Director
KIDS R KIDS
07.2017 - 01.2021
Sales Rep
Crate and Barrel
09.2015 - 03.2017
Customer Service
Neiman Marcus
11.2009 - 12.2012
High School Diploma -
UNION HIGH SCHOOL
No Degree - Teaching And Accounting
UNION COUNTY COLLEGE