Delia Soto
Compass Connection
San Antonio,TX
1
Certification
10
years of professional experience
Dedicated professional with 4+ years of experience in youth services, supervision, and administrative operations. Proven ability to lead teams, ensure compliance with federal and state standards, and manage documentation with accuracy.
Work History
Zone Supervisor
11 Months- Boosted performance by providing targeted feedback to managers on safety, communication, and work habits.
- Accelerated new hire success through hands-on mentorship during observation training.
- Maintained 100% compliance with agency policies through precise and timely documentation.
Lead File Clerk
2 Years 1 Month- Optimized bookkeeping and contractor records for maximum accuracy and efficiency.
- Collaborated across teams to prepare and transition client files to digital archives.
- Produced weekly work order reports detailing active and overdue assignments.
- Supervised clerical staff, monitoring performance and leading ongoing training.
Shift Lead
1 Year 7 Months- Steered unit operations and child safety initiatives, maintaining 100% compliance with federal and state regulatory standards..
- Produced high-level weekly work order reports tracking completed, in-progress, and overdue assignments for leadership.
Direct Care Staff
5 Months- Prioritized child welfare and safety through consistent, proactive supervision and care.
- Enforced clear behavioral expectations and program limitations to promote a positive unit environment.
- Upheld absolute compliance with all agency guidelines and state/federal regulatory standards.
Customer Service Rep
6 Months- Resolved customer inquiries regarding account status, order placement, tracking, and payment processing.
Technical Support
1 Year- Resolved technical issues and provided product support via inbound phone calls.
Youth Leader
2 Years 9 Months- Guided K-5 students through academic support and extracurriculars while maintaining regular behavioral communication with parents.
Education
Diploma
Bachelor of Science - Psychology
Skills
Bilingual- English/Spanish
Task delegation
Policy enforcement
Employee evaluation
Team management
Motivational leadership
Staff development
Teamwork
Organizational skills
Site safety
5+ years of Customer Service
Certification
- First Aid/CPR Certified
Timeline
Zone Supervisor
Compass Connection
08.2025 - CurrentRead More
Lead File Clerk
Compass Connection
07.2023 - 08.2025Read More
Shift Lead
BCFS/Compass Connection
12.2021 - 07.2023Read More
Direct Care Staff
BCFS/Compass Connection
07.2021 - 12.2021Read More
Customer Service Rep
QVC
09.2019 - 03.2020Read More
Technical Support
IBEX Global
08.2018 - 08.2019Read More
Youth Leader
NISD
09.2016 - 06.2019Read More
John Jay High School
Diploma
Read More
Western Governors University
Bachelor of Science from Psychology
Read More