Delia Vargas
Phoenix,AZ
Summary
Dynamic business owner with expertise in small business operations and customer relations, honed at Machete Azteca. Proven track record in enhancing operational efficiency and increasing customer satisfaction. Skilled in relationship building and business management, with a focus on strategic growth and staff development. Successfully negotiated vendor terms, boosting profitability by 15%.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
19
19
years of professional experience
Work History
Owner
Machete Azteca
Phoenix, AZ
08.2017 - 07.2024
- Developed and executed business strategies to enhance operational efficiency.
- Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Cultivated relationships with vendors, negotiating favorable terms for cost-effective procurement.
- Implemented training programs, mentoring staff to improve performance and skill sets.
- Analyzed market trends to identify opportunities for growth and expansion initiatives.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
Store Manager
Taco Bell
Phoenix, AZ
09.2005 - 06.2017
- Managed daily operations ensuring compliance with health and safety regulations.
- Trained and supervised team members on service standards and operational procedures.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by addressing concerns and resolving issues promptly.
Assistant Manager
Taco Bell
Phoenix, AZ
09.2005 - 06.2017
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained and supervised team members to enhance productivity and morale.
- Implemented inventory control measures to reduce waste and improve cost efficiency.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored compliance with health and safety regulations consistently.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Supported management in developing promotional strategies to increase foot traffic.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Employee
Taco Bell
Phoenix, AZ
09.2005 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner
Machete Azteca
08.2017 - 07.2024
Store Manager
Taco Bell
09.2005 - 06.2017
Assistant Manager
Taco Bell
09.2005 - 06.2017
Employee
Taco Bell
09.2005 - 06.2017